Quick tips for finding answers in our help centre and getting help from Sim, our AI chatbot.
Find answers in our help centre
Access our help centre for help articles, how-to guides, step-by-step instructions, and frequently asked questions, available 24/7 for free self-service support.
As well as accessing the help centre directly via its URL, you can access it when you are logged in. Open the messenger icon at the bottom right of your screen and click the Help tab.
Look for articles within a collection, or explore the popular articles section to find what you need
Search by relevant keywords to surface the right articles. For example, to connect a channel, use the keywords "connect channel".
Give feedback by clicking the emoji rating at the bottom of an article. This helps us improve our content
Change your preferred language at the top right of your screen. Our help centre is multilingual, and is available in English, Spanish, French, German, Indonesian, Italian, Portuguese, and Thai
If you can't find answers in your preferred language, we recommend switching to English
Find answers with Sim, our AI chatbot
Chat with Sim, our AI chatbot to find instant answers from our help centre 24/7.
To start a chat, log in, open the messenger icon at the bottom right of your screen, and click Ask a question
Write your question as a full sentence, like you would to a real person. For example, "How do I create a room type?"
Ask one question at a time, and be specific so Sim can give a precise answer. Include details like the channel name (for example, Booking.com), the exact error message you see, the screen you are on, and the room type or rate plan involved
You can chat with Sim 24/7 in English, Spanish, French, German, Indonesian, Italian, Portuguese, and Thai
Talk to our support team
If Sim can't find the answer, you cant talk to our human support team directly in the chat.