Booking.com reservations have a tab called Manage Reservation, which allows you to:
Report payment card as invalid
Request cancellation of reservation due to invalid payment card
Mark reservation as a no-show
Report payment card as invalid to Booking.com
Go to My Apps > select Channel Manager > Reservation
Open the Booking.com reservation > click on the Manage Reservation tab
Click Report payment card as invalid to Booking.com
If successful, a green confirmation window will appear
If an error occurs, a red window will display. For further information, please check your Booking.com extranet.
Request cancellation of reservation to Booking.com due to invalid payment card
Go to My Apps > select Channel Manager > Reservation
Open the Booking.com reservation > click on the Manage Reservation tab
Click Request cancellation of reservation to Booking.com due to invalid payment card
If successful, a green confirmation window will appear. Expect a cancellation confirmation from Booking.com.
If an error occurs, a red window will display. For further information, please check your Booking.com extranet.
Request Booking.com to mark reservation as a no-show
Go to My Apps > select Channel Manager > Reservation
Open the Booking.com reservation > click on the Manage Reservation tab
Click Request Booking.com to mark reservation as a no-show
By default, all rooms within the reservation are selected. Untick any rooms you don’t want to report as no-shows
For each no-show room, choose whether to waive the fee by selecting Yes or No under Would you like to waive the no-show fee for this reservation?
To submit the request, click Yes, mark as a no-show
A green confirmation window will appear
If an error occurs, a red window will display. For further information, please check your Booking.com extranet.