Why do I need guest payment card details?
You can use guest payment card details to process payments for their reservation in two ways:
Automatically: using an integrated payment gateway, such as Little Hotelier Payments
Manually: processing and recording payments yourself (without an integrated payment gateway)
Who can view and edit reservation payment card details?
Admin users can view and edit reservation payment card details after verifying with multi-factor authentication (MFA). MFA adds extra security to protect sensitive data in compliance with PCI DSS standards.
General users can add payment card details but cannot edit or view them later.
How to view and edit reservation payment card details
To view and edit payment card details for a reservation:
Log into Little Hotelier > Front Desk.
Go to the Calendar page or Reservations page.
Search for a reservation and click on it.
Go to the Details tab > under the Payment section > click on the View button.
Open your authenticator app when prompted for MFA verification.
Enter the six-digit verification code from your authenticator app.
Click on Confirm.
Update the payment card details if needed.
Click Update to save changes.
Important information about the CVV/CVC
A card verification value (CVV) or card verification code (CVC) is a security number usually on the back of a payment card. It's used for verification during online transactions and processing reservation payments.
Important:
Security: CVVs are not stored in Little Hotelier for security purposes
Delivery: For Little Hotelier/Direct Booking reservations, CVVs are sent as unnamed .pdf attachments in the reservation confirmation e-mail. Little Hotelier cannot resend the CVV/CVC
Visibility: The CVV field only appears for properties using Little Hotelier Pay
Channel/OTA bookings: find the CVV/CVC via the channel's extranet. If the guest has updated their credit card, contact the guest or the channel directly for updated details
Do I need to enter the CVV manually?
Yes, you must enter the CVV to save it "on file" to use it again for any future payments on that reservation
Exception: The only time a CVV is not needed to store a payment card on file is when both the guest’s bank AND the property’s bank are both based in either Australia, Canada, or the United States of America
Do I need to re-enter CVV every time I process a transaction for a reservation with Little Hotelier Pay?
No. Little Hotelier Payments stores the CVV once entered, so you don't need to enter payment card details again for future payments on that reservation.
Important:
Third-party payment gateways cannot process manual transactions — only Little Hotelier Pay
After entering CVV, click Save and close the reservation window
You cannot view the CVV again once saved
About virtual credit cards (VCC)
What you'll see:
If a channel (OTA) provides a virtual credit card (VCC) for a reservation, you'll see "Virtual card" in the payment type field for the reservation
For some channels, you may also see the balance, activation date (first date you can charge the VCC), and deactivation date (the date the VCC will expire)
Important charging rules:
VCCs can only be charged on or after their activation date
VCCs typically expire shortly after the guest checks out
Ensure all transactions are processed within the valid window
Best practices:
Most channels recommend charging the full VCC balance in one transaction
Refer to the channel's specific policy on charging virtual credit cards
Which bank account receives VCC payments?
Contact the channel directly to find out which bank account is linked to their virtual card payments
If a VCC is declined:
Contact the issuing booking channel directly for support
Why can't I see card details for a reservation?
Card details are not there
If the Payment section is empty, the channel did not send card details with the booking. Little Hotelier cannot retrieve or supply them. Log in to the channel's extranet or partner portal to access the guest's card details directly, or contact the channel if details are consistently missing.
⚠️ If card details are missing because the channel did not send them, you need to obtain card details from the channel or contact the guest directly.
Card details are there but I can't access them
If the Payment section shows a card is there but you can't view the details, check the following:
You don't have the right permissions: Only admin users can view and edit payment card details. Contact your admin if you don't have access
MFA is required: You must complete multi-factor authentication (MFA) to view card details
Card details have expired: Card details are only accessible up to seven days after check-out
Virtual card not active yet: Virtual cards can only be charged on or after their activation date. Contact the channel directly if you're experiencing issues