Front Desk
Your Front Desk is your central hub where you can see all your bookings, manage your check-ins and allocate rooms, process payments, organise your housekeeping and more.
63 articles
Settings
Customisation
Implement the rates API
Sales taxes
Taxes and service charges - frequently asked questions
German tax settings
Customise guest invoices
Manage extra sale items
Accounting Integration: setup
Automatic depositsSet automatic deposits for your booking engine reservations.
Add property detailsAdd property details — these details will apply to manual reservations.
Manage reservations
Create a reservationHow to create a reservation in Little Hotelier
Edit a reservation
Change the status of a reservation (check in and check out guests)How to check guests in and out by updating their reservation status in Little Hotelier
Cancel a reservation in Front DeskHow to cancel a reservation in your Front Desk.
Record a payment or refund for a reservation
View or edit reservation payment card details
Run and export reservations information
Generate, print, and email a guest invoice
Mark reservation invoices as final
Accounting: export invoices marked as final
Rectify an invoice (Spain)
Reservations - frequently asked questions
Invalid credit card details
Troubleshooting missing reservations and overbookingsPotential reasons overbookings can occur and how to handle and prevent them.
Create, edit or delete room types in Front Desk
Room types: frequently asked questions
Overview of Room Rates
Front Desk: Manage rates, availability, and restrictions in the inventory gridHow to manage your rates, availability and restrictions for your Inventory.
Send inventory updates to Channel Manager (Send a flush)Keep your room and rates consistent across all your connected channels
Inventory
Rooms and rates
Enable CTA and CTD restrictions (video)
Set up a non-refundable rate for your channels
Check rate history and investigate discrepanciesHow to check inventory history and investigate discrepancies
Run and export reports in Front Desk
Run and export a statistics reportGenerate a statistics report in Little Hotelier to view and analyse your property's data.
Revenue reports
Run and export a Spanish police report
German GoBD compliance
Using the General Ledger
TSS (Technical Security System) - KassenSichV
Reporting
How to manage housekeeping in Little Hotelier