Front Desk
Your Front Desk is your central hub where you can see all your bookings, manage your check-ins and allocate rooms, process payments, organise your housekeeping and more.
65 articles
- Settings
- Customisation
- Implement the rates API
- Sales taxes
- Taxes and service charges: frequently asked questions
- German tax settings
- Customise guest invoicesCustomise the branding, layout, and content for your guest invoices.
- Manage extra sale items
- Accounting Integration: setup
- Automatic depositsSet automatic deposits for your booking engine reservations.
- Add property detailsAdd property details — these details will apply to manual reservations.
- Manage reservations
- Create a reservationHow to create a reservation in Little Hotelier
- Edit a reservation
- Change the status of a reservation (check in and check out guests)How to check guests in and out by updating their reservation status in Little Hotelier
- Cancel a reservation in Front DeskHow to cancel a reservation in your Front Desk.
- Record a payment or refund for a reservation
- View or edit reservation payment card details
- Run and export reservations information
- Generate, print, and email a guest invoice
- Mark reservation invoices as final
- Accounting: export invoices marked as final
- Rectify an invoice (Spain only)
- Reservations - frequently asked questions
- Invalid credit card details
- Troubleshooting missing reservations and overbookingsPotential reasons overbookings can occur and how to handle and prevent them.
- Mark an invoice as final (Spain with VeriFactu)How to finalise invoices in Little Hotelier if your property is in Spain with VeriFactu enabled.
- Create, edit or delete room types in Front Desk
- Room types: frequently asked questions
- Overview of Room Rates
- Front Desk: Manage rates, availability, and restrictions in the inventory gridHow to manage your rates, availability and restrictions for your Inventory.
- Send inventory updates to Channel Manager (Send a flush)Keep your room and rates consistent across all your connected channels
- Inventory
- Rooms and rates
- Enable CTA and CTD restrictions (video)
- Set up a non-refundable rate for your channels
- Check rate history and investigate discrepanciesHow to check inventory history and investigate discrepancies
- Run and export reports in Front Desk
- Run and export a statistics reportGenerate a statistics report in Little Hotelier to view and analyse your property's data.
- Revenue reports
- Run and export a Spanish police report
- German GoBD compliance
- Using the General Ledger
- TSS (Technical Security System) - KassenSichV
- Reporting
- How to manage housekeeping in Little Hotelier
- How to run an Invoice reportView all reservation invoice details, with filters for reservation date, invoice status, and payment status.