How can I change the status of a reservation?
Find your reservation
There are two ways to locate a reservation:
Calendar: look for the reservation on your calendar
Reservations: search for the reservation using the filters available
Change the status
Once you’ve found the reservation, open it to view the Details tab
Look for the status drop-down located in the bottom right corner
Select the new status from the available options:
Confirmed: this is the default status for newly created reservations. It means the guest hasn’t checked-in yet.
Checked-in: use this status when a guest arrives and has received their keys (payment might be completed depending on your policies).
Checked-out: select this status once the guest has left your property, returned their keys and the room is ready for cleaning.
Note: Always remember to update the reservation status to Checked-out when a guest departs. This helps you keep track of completed reservations and avoid issues like being unable to delete unused room rates due to active reservations.
What happens after I change my reservation status?
The reservation status will be reflected by different colours on the Calendar, providing a quick visual reference.