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Change the status of a reservation
Change the status of a reservation

Learn how to update the status of a reservation and the available options.

Updated over 6 months ago

How can I change the status of a reservation?

Find your reservation

There are two ways to locate a reservation:

  • Calendar: look for the reservation on your calendar

  • Reservations: search for the reservation using the filters available

Change the status

  1. Once you’ve found the reservation, open it to view the Details tab

  2. Look for the status drop-down located in the bottom right corner

  3. Select the new status from the available options:

  • Confirmed: this is the default status for newly created reservations. It means the guest hasn’t checked-in yet.

  • Checked-in: use this status when a guest arrives and has received their keys (payment might be completed depending on your policies).

  • Checked-out: select this status once the guest has left your property, returned their keys and the room is ready for cleaning.

Note: Always remember to update the reservation status to Checked-out when a guest departs. This helps you keep track of completed reservations and avoid issues like being unable to delete unused room rates due to active reservations.

What happens after I change my reservation status?

The reservation status will be reflected by different colours on the Calendar, providing a quick visual reference.

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