Why upload future reservations?
The Little Hotelier Calendar is the central hub for managing reservations from all booking sources. To maintain accurate inventory and availability, add all your future reservations before connecting any online booking channels (such as Booking.com) to prevent overbookings.
You can add future reservations in two ways:
Manually input individual reservations
Import multiple reservations using a CSV file
Note: Before adding reservations, confirm that the value you enter in the Room total column accurately reflects your property's tax policy. If your tax settings are inclusive, ensure your Room total includes taxes. If exclusive, the Room total should not include taxes.
Option 1: Input reservations manually
Add a new reservation via:
Calendar
Click +Reservation
Click and drag across reservation dates
Click +Create Reservation
Reservations
Click +Reservation
Setup
Click Import Reservations
Option 2: Import reservations using a CSV file
Ensure you have set up your room types and room rates before importing reservations.
Go to Front Desk > Setup > Import Reservations
Click Download reservation template under More Information
Click Continue
Click Edit table settings to configure:
Date input settings (date format for reservations)
Select optional details
Click Confirm to save table settings
Open the CSV file and add all mandatory future reservation details
Each row represents one reservation
Ensure mandatory fields are completed correctly
Click Import CSV to upload your file
Click Import CSV
Reservations from the CSV file will be imported into the Import reservations table
Review the imported reservations in the table
Ensure all mandatory details are complete
Look for a green tick next to each reservation
Click Upload reservations
Click Add reservations
A green banner indicates a successful import
Recommended optional fields
While not mandatory, we recommend entering the following fields:
Room number: Ensures correct room allocation. If left blank, any available room of the selected room type will be assigned.
Currency: Specify if you accept multiple currencies. The default currency applies if left blank.
Reservation ID:
If blank, an ID starting with 'LH' will be assigned
For online booking channels, the Reservation ID must match the booking channel reservation ID otherwise cancellations or modifications will not sync
Avoid duplicate Reservation ID’s unless adding multiple rooms in one reservation
Group bookings
To add a reservation with multiple rooms:
Enter separate rows for each room
Use the same Reservation ID across all rows
Ensure the following details match across all rows:
Guest Name
Check-in date
Check-out date
Booked-on date
Frequently asked questions
Do I need to provide details for all guests when I book?
No, you only need to provide the primary guest's information during the booking process. You can add details for any additional guests after you’ve added the booking.
Can I add past reservations?
Past reservations cannot be added, only future bookings.
I’ve entered reservation details, but I'm seeing errors. What should I do?
Errors often happen if the information you entered in the drop-down menu columns (like Source of Reservation, Room Type etc.) doesn’t match the available options. Double-check that your entries match the choices in the drop-down lists.
Will reservation information be saved automatically?
Yes, reservation data is automatically saved as you enter it.
Can I enter prices that include cents or decimals?
Yes, you can enter prices with decimals. To enable this, go to Setup > Property & Room Settings > Property Details > General > Allow Decimals.
How do I know if my reservations were added correctly?
After you click the “Upload (number) reservations” button, a green banner will appear if reservations were successfully added. If any reservations failed to upload, the errors will be highlighted so you can fix them and try uploading again.
Can I use special characters in guest names?
Yes, you can use special characters in both the first and last names.