Little Hotelier Pay is our fully integrated, secure, payment solution for small properties. Process payments, manage transactions and payouts, send payment requests and set up automated payments – all in a single place. Get real-time insights and simplify any reconciliation and record-keeping processes.

You can view the fees for Little Hotelier Pay:

Note: Only Admin users can activate Little Hotelier Pay.

Via Front Desk

Via Direct Booking

Once you have activated Little Hotelier Pay, you can now process payments for reservations.

Payments are accepted in your property’s local currency.

If you use Direct Booking, guests can have the option to pay in their local currency at checkout or when paying via a payment request link.

To update bank account details or request to change payouts from daily to monthly, email our support team with:

General users can process payments and view credit card details.

Note: Invoices for the previous month’s activity are available from the third business day of each month.

For reservations:

For virtual terminal:

Note: Refunds must be issued within 90 days of processing the payment.

No fee applies to the refund transaction itself, however the original transaction fee will not be refunded.

Third-party payment gateways such as PayPal charge their own processing fees.

A chargeback occurs when a cardholder disputes a payment with their bank or card issuer. The card issuer then processes a refund to reverse the payment.

If a chargeback is initiated:

Chargebacks differ from standard refunds as they are initiated by the cardholder’s bank, not by your property.

Payouts are sent to your linked bank account once per day and take 2–7 business days to arrive, depending on your bank and location. Allow extra time for your first payout while we verify your details.

Your linked bank account is shown in Payments > Payouts > Linked account. To change it, contact our support team from an Admin user with your registered business name, current and new bank details, the reason for the change, and the date it should take effect.

When enabled, auto top up automatically transfers funds from your bank account when your balance reaches zero, ensuring you can continue processing refunds.

A secure payment link sent to guests, allowing them to make payment using their preferred card through a secure webpage.

To print a payment confirmation for a Little Hotelier Pay transaction:

Card details must be processed within seven days after checkout, after which they’re automatically deleted to adhere to PCI DSS requirements.

Additional verification may be required due to Know Your Customer (KYC) obligations which vary by country and can include:

Note: Requirements are outlined in activation form and additional information may be requested periodically to maintain compliance with our regulators and banking partners.

Little Hotelier Pay is our integrated payment solution that we've built specifically for hotels. To provide you with secure, reliable payment processing, we've partnered with Stripe - one of the world's leading payment infrastructure providers.

Here's how it works:

Think of it like this: Little Hotelier Pay is your complete payment solution designed for hotels, while Stripe works behind the scenes as the secure payment processor that handles the actual card transactions, compliance, and global payment methods.

This means you get:

Your funds are processed securely and deposited directly to your designated bank account according to your payout schedule.