What is the Payments dashboard?
The Little Hotelier Pay dashboard offers a clear view of all your transactions and bank payouts processed through Little Hotelier Pay. Track your payments, refunds, fees, and payout statuses. Use the virtual terminal to process payment not related to reservations, manage your payment requests and automated payment rules.
Navigating the dashboard
To access the Payments dashboard, go to My apps > Payments (only available on desktop)
The dashboard is split into five tabs: Transactions, Payouts, Virtual terminal, Payment requests and Automated payments
Transactions
Summary view: lists all charges and refunds processed through Little Hotelier Pay. Information includes date, time, description/reservation number, name, payment method, transaction type and amount.
Detailed view: clicking a specific transaction provides more detailed information including any associated refunds
Payouts
Summary view: lists all payouts deposited or in transit to your bank account. It shows the date, payout status, linked account and payout amount.
Detailed view: clicking a specific payout displays details about the transactions included (charges, refunds, fees). Clicking on individual transactions takes you to their detailed view.
Virtual terminal
The virtual terminal allows you to securely accept credit and debit card payments through your Front Desk, eliminating the need for a physical terminal. Process payments for:
Walk-in transactions: process payments for guests who prefer not to book online
Ad-hoc payments: take one-off payments for additional charges or services
Payment requests
Send a secure payment request directly to your guest's email or copy a payment request link and send via a messaging application (e.g; WhatsApp, Facebook etc), allowing them to make payment with an accepted card through a secure webpage.
Useful for:
Settling an outstanding balance for a reservation
Sending a request for a failed payment
Missing payment information
Additional charges
Last minute reservations
Automated payments
Automated payments is a feature that allows you to set up payment rules to charge guests automatically at different times in their booking journey.
Invoices
Download monthly Little Hotelier Pay invoices from the third business day of each month for the previous month’s activity.
Go to My apps > Payments
Click on the profile icon in the top right corner
Click on Invoices
Click Generate to send your invoice to the email address associated with your Little Hotelier Pay account