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Little Hotelier Pay: Manage transactions
Little Hotelier Pay: Manage transactions
Updated over 3 months ago

The Little Hotelier Pay dashboard has a Transactions tab which is where you can view all charges and refunds processed through Little Hotelier Pay.

To access Transactions in the Payments dashboard:

  1. Go to My apps > Payments > Transactions

  2. View a summary of all guest charges and refunds processed through Little Hotelier Pay

  3. Click on a transaction to see more detailed information including any associated refunds

Summary view:

Detailed view:

View transactions details

Once you click on a transaction, the following details will be visible:

Charge details

  • Status: payment status

  • Date and time

  • Reservation ID

  • Associated payout: click on the link to the associated payout

  • Source: source of reservation

  • Transaction ID

  • Amount

  • Fee: Little Hotelier Pay fee for the transaction

  • Amount available for refund: payment amount that can be refunded

  • Print confirmation

Payment details

  • Payment method

  • Cardholder name

  • Card type

  • Card number

  • Card expiry

  • Country of origin

Associated refunds

Any refunds (partial or full) processed for this transaction will be listed here.

Notes:

  • To refund a reservation payment, go to My apps > Front Desk > open the reservation on Calendar or Reservations > Payments > click Refund.

  • To refund a charge made via the Payment terminal, go to My apps > Payments > Transactions > find the transaction you want to refund > click Refund.

Filter and export transactions

Filter your transactions data by:

  • Search: name or reservation number

  • Date range: reservation start or end date

  • Amount: enter from or to amount

  • Type: Refund or Charge

To export transaction data as a CSV file, select filters, click Apply and then click Export.

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