Note on third-party payment gateways: This article applies only to Little Hotelier Pay. If you use a third-party payment gateway (such as PayPal) for direct bookings, the transactions will not be visible in your transactions list. You must view and confirm payments directly with your provider.
Access Little Hotelier Pay transactions
The Little Hotelier Pay dashboard has a Transactions tab which is where you can view all charges and refunds processed through Little Hotelier Pay.
To access Transactions in the Payments dashboard:
Go to My apps > Payments > Transactions
View a summary of all guest charges and refunds processed through Little Hotelier Pay
Click on a transaction to see more detailed information including any associated refunds
Note: Before collecting payment from a guest at check-in, check your Payments > Transactions to see if the guest has already made a payment.
Summary view:
Detailed view:
View transactions details
Once you click on a transaction, the following details will be visible:
Charge details
Status: payment status
Date and time
Reservation ID
Associated payout: click on the link to the associated payout
Source: source of reservation
Transaction ID
Amount
Fee: Little Hotelier Pay fee for the transaction
Amount available for refund: payment amount that can be refunded
Print confirmation
Payment details
Payment method
Cardholder name
Card type
Card number
Card expiry
Country of origin
Associated refunds
Any refunds (partial or full) processed for this transaction will be listed here.
Notes:
To refund a reservation payment, go to My apps > Front Desk > open the reservation on Calendar or Reservations > Payments > click Refund.
To refund a charge made via the Payment terminal, go to My apps > Payments > Transactions > find the transaction you want to refund > click Refund.
Filter and export transactions
Filter your transactions data by:
Search: name or reservation number
Date range: reservation start or end date
Amount: enter from or to amount
Type: Refund or Charge
To export transaction data as a CSV file, select filters, click Apply and then click Export.