Overview
Little Hotelier Pay is our fully integrated, secure, payment solution for small properties. Process payments, manage transactions and payouts, send payment requests and set up automated payments – all in a single place. Get real-time insights with the Payments dashboard and simplify any reconciliation and record-keeping processes.
Features
Transactions: view, manage and export all payment activity (charges and refunds) as a CSV file
Payouts: track payout status, estimated arrival dates and filter specific payouts so you can export a CSV
Payment terminal: process payments for walk-in guests or additional charges.
Automated payments: set up payment rules to automatically charge at different times in their booking journey
Payment requests: create a payment request and send it to your guest so they can make a payment via a secure link using a card of their choice
Invoices: generate monthly invoices for accounting purposes, including totals for payments, refunds and fees
Availability
Little Hotelier Pay is currently available to properties in:
Australia • Austria • Belgium • Bulgaria • Canada • Croatia • Cyprus • Czech Republic • Estonia • France • Finland • Germany • Greece • Ireland • Italy • Latvia • Lithuania • Luxembourg • Malaysia • Malta • Mexico • Netherlands • New Zealand • Portugal • Slovakia • Slovenia • Spain • United Kingdom • United States of America
If your location is not listed, you can still enable a third-party payment gateway for your booking engine reservations.
Pricing
No setup or monthly fees (fees charged for refunds are returned)
Fees are only charged per transaction and vary based on your country, card network (Visa, Mastercard, etc.) and card type (domestic, international, premium)
Fees are outlined in your Little Hotelier Pay activation form
International and premium cards (e.g., American Express, China Pay union, Discover & Diners Club, Japan Credit Bureau (JCB), Virtual Credit Cards, Commercial Cards) may incur higher fees
Activate
There are two ways to activate Little Hotelier Pay:
Front Desk
Go to Front Desk > Setup > Guest Payment Options > Payment Gateways
Click on Activate now
Follow the steps on-screen to set up Payments for your property
Direct Booking
Go to My apps > Direct Booking > Setup
Click on Payment > Activate now
Follow the steps-on screen to set up Payments for your property
Notes:
Only admin users can activate Payments
To ensure the security of your financial information, we may briefly review your property's details before activating your Little Hotelier Pay account. You'll receive an approval notification within one business day.