Important to know:
The Automated payments feature can only be used with Little Hotelier Pay
To access Automated payments, go to My apps > Payments > Automated payments
Introduction to Automated payments
The Automated payments feature lets you set up automatic charges across your guest’s booking experience. Every rule has conditions that determine which reservation it applies to.
Example:
Create a rule that is triggered if a reservation meets the below conditions:
Booking.com channel
Configure the rule to make an automatic charge after it has been triggered:
on the check-in day for the outstanding amount
Note:
There is a quick help guide available on the page to demonstrate how it works
The full features of Automated payments can only be used with Little Hotelier Pay
Create a rule
Go to My Apps > Payments > Automated payments
Click on Create a rule
Follow the step-by-step guide to create the rule
When using the guide, take note of the following:
Step One - Payment rule
In the Payment action section, use the dropdown menus to set up when to process the payment
Step Two - Settings
Select the channel(s) for this rule to apply to. The rule will trigger when a reservation is booked through any of these channels.
Step three - Review and activate
Confirm all settings before activating the rule as they cannot be updated afterwards. The payment rule will take effect immediately upon activation.
Manage rules
Go to My Apps > Payments > Automated payments > Manage rules to see a list of all your created rules.
Filter rules by:
Active
Archived
Click on View to open a detailed summary of each rule, including the date it was created, conditions and payment actions.
What are some examples of Automated payment rules?
Automated payment rule criteria | Description |
When to charge payment: 7 days before check-in day
Time of day: 11am | The guest will be charged the outstanding balance minus any deposits captured at time of booking. This will include the reservation fee and any modifications (extras or add-ons). |
When to charge payment: check-out day
Time of day: 12pm | The guest will be charged the outstanding balance remaining at time of check-out, such as new charges for extras incurred during their stay. |
When to charge payment: check-in day
Time of day: 11am | The guest will be charged the outstanding
balance on check-in, such as new charges for extras added prior to check-in but after the booking was made. |