Processing payments
To proceed with the payment, please follow the steps below:
Open the reservation from your Little Hotelier Front Desk
Click on the green ‘Process Payment’ button to open the payment slider
Confirm the final amount to be charged
Click ‘Process Payment’
To charge a different card to the one saved on file (eg. because the guest has walked in) untick ‘Check card on file’ box and type in the new card details.
You can confirm the final amount before processing payment, if you want to update tips, extras, you can simply update the amount and in the Amount field and then add a Note.
Processing refunds
To proceed with the refund, please follow the steps below:
Open the reservation from your Little Hotelier Front Desk and navigate to the ‘Payments’ tab
Find the payment you would like to refund and click on the ‘Refund’ button
Confirm the final amount to be refunded
Click ‘Process Refund’
Please note that refunds may take 5-10 business days to appear on your guest bank statement
Setting up surcharges
To set up the surcharges, please follow the steps below:
Navigate in Little Hotelier Front Desk to Setup > Setup Credit Cards
Make sure the tick box next to the card brand is selected if you accept this type of card
Enter in the surcharge percentage you would like applied for each card brand
Click ‘Save’
Please note that surcharges will not be applied to OTA Virtual Credit Cards, as only the exact amount on the virtual card can be charged.
Setting up automated deposits
To set up an automated deposit, please follow the steps below:
Navigate in Little Hotelier Front Desk to Setup > Setup Automatic Deposits
Select the surcharge type, eg., Full Amount, or Percentage
If selecting the Percentage or Amount options, enter the amount you would like to be automatically deposited
Click ‘Save’
Please note that automatic deposits will apply to all reservations.
If you use The Booking Button instead of Little Hotelier’s Booking Engine, please refer to instructions for setting up deposits in Enable deposits for a room rate in the booking engine
Payments reporting
To see a history of all previous transaction processed through Little Hotelier Payments, and associated bank accounts, use your Little Hotelier Payments Dashboard.