⚠️ This article applies only if Little Hotelier Pay is activated for your property.
Before you begin
Processing a payment from a reservation is available with Little Hotelier Pay. It is not available with a third-party payment gateway (such as PayPal).
Little Hotelier Pay must be activated
Ensure you have the permission to process payments
Payments will need to be processed no later than seven days after checkout
Before collecting payment from a guest at check-in, check your Payments > Transactions to see if the guest has already made a payment
How do I take a payment from a guest?
If you are using Little Hotelier Pay, you can take a payment from a guest by charging their card directly from the reservation.
This only applies to Little Hotelier Pay. If you are not using Little Hotelier Pay or are using a third-party payment gateway, you can't process payments in Little Hotelier.
If you have Little Hotelier Pay, to process a payment:
Go to Front Desk > open the reservation on Calendar or Reservations
On the Details tab, click Process Payment under the Booking Summary
Enter the following details:
Amount (full balance will be shown by default)
Deposit
Card number, Month/Year/CVV and Name (if the card is on file for the reservation, details are auto-populated)
Note
(Optional) Show note on invoice
(Optional) Apply card surcharge
(Optional) Email invoice
Click Process
Note:
A payment will need to be processed no later than seven days after checkout. After that time, your guest’s card details will be permanently deleted in Little Hotelier, as required by the Payment Card Industry Data Security Standards PCI DSS).