Skip to main content
All CollectionsPaymentsPayment terminal
Processing payments with your payment terminal
Processing payments with your payment terminal
Updated this week

Important notes:

  • You can only process a payment through the payment terminal if Little Hotelier Pay is enabled

  • The terminal only works for payments related to Little Hotelier reservations

Processing payments

  1. Navigate to My apps > Payments > Transactions

  2. Open the reservation

  3. Under Booking Summary, click Process Payment

  4. Select Payment terminal tab

  5. Choose your payment terminal

  6. Enter payment details:

    1. Amount

    2. (Optional) Deposit

    3. (Optional) Apply card surcharge

    4. (Optional) Invoice or Receipt

  7. Click Process

    1. To cancel payment click Cancel

  8. Ask the guest to swipe, insert or tap their card/mobile wallet

  9. Payment confirmation will appear in the Payments tab

Notes:

  • To cancel a payment before the guest swipes/inserts/taps their card, click Cancel

  • To apply a surcharge to the payment, check the Apply card surcharge box

Sending payment confirmation

  • At time of payment: Check invoice or receipt boxes before processing payment

  • After payment:

    • Navigate to My apps > Payments

    • Select the transaction

    • Click Print receipt or Print confirmation

Note: Any taxes applied to the reservation will appear on the guest invoice

Setting up card surcharges

  1. Configure surcharges settings:

    1. Navigate to Front Desk > Setup > Credit Cards

    2. Select cards

    3. Add surcharge percentages

    4. Click Save

To ensure transparency for your guests, prominently display signage at the reception or front desk. This signage should clearly outline applicable surcharges, including specific percentages for different card types.

Processing refunds

  1. Navigate to My apps > Front Desk > Calendar or Reservations

  2. Open the reservation

  3. Go to Payments tab

  4. Click Process Refund

  5. Enter refund details:

    1. Refund amount

    2. Note

    3. (Optional) Show note on invoice

    4. (Optional) Email invoice

  6. Click Process Refund

Notes:

  • Refunds cannot be reversed once processed

  • Refunds must be issued within 90 days of processing the payment

Viewing transaction history

To review payment terminal transactions:

  1. Navigate to My apps > Payments > Transactions

  2. Filter Type by Charge via payment terminal

  3. Click any transaction for more detailed information:

    1. Charge details

    2. Payment details

    3. Associated refunds

Related Articles
Little Hotelier Pay: Frequently asked questions
Little Hotelier Pay: Virtual terminal
Little Hotelier Pay: Process a payment
Getting started with Little Hotelier Payments (video guides)
Little Hotelier Pay: Dashboard
Did this answer your question?