Important notes:
You can only process a payment through the payment terminal if Little Hotelier Pay is enabled
The terminal only works for payments related to Little Hotelier reservations
Processing payments
Navigate to Front Desk > Calendar or Reservations
Open the reservation
Under Booking Summary, click Process Payment
Select Payment terminal tab
Choose your payment terminal
Enter payment details:
Amount
(Optional) Deposit
(Optional) Apply card surcharge
(Optional) Invoice or Receipt
To cancel payment click Cancel
Ask the guest to swipe, insert or tap their card/mobile wallet
Payment confirmation will appear in the Payments tab
Notes:
To cancel a payment before the guest swipes/inserts/taps their card, click Cancel
To apply a surcharge to the payment, check the Apply card surcharge box
Sending payment confirmation
At time of payment: Check invoice or receipt boxes before processing payment
After payment:
Navigate to Front Desk > My apps > Payments
Select the transaction
Click Print receipt or Print confirmation
Setting up card surcharges
Configure surcharges settings:
Navigate to Front Desk > Setup > Credit Cards
Select cards
Add surcharge percentages
Click Save
To ensure transparency for your guests, prominently display signage at the reception or front desk. This signage should clearly outline applicable surcharges, including specific percentages for different card types.
Processing refunds
Navigate to Front Desk > Calendar or Reservations
Open the reservation
Go to Payments tab
Click Process Refund
Enter refund details:
Refund amount
Note
(Optional) Show note on invoice
(Optional) Email invoice
Click Process Refund
Notes:
Refunds cannot be reversed once processed
Refunds must be issued within 90 days of processing the payment
Viewing transaction history
To review payment terminal transactions:
Navigate to My apps > Payments > Transactions
Filter Type by Charge via payment terminal
Click any transaction for more detailed information:
Charge details
Payment details
Associated refunds