Important notes:
You can only process a payment through the payment terminal if Little Hotelier Pay is enabled
The terminal only works for payments related to Little Hotelier reservations
Processing payments
Navigate to My apps > Front Desk > Calendar or Reservations
Open the reservation
Under Booking Summary, click Process Payment
Select Payment terminal tab
Choose your payment terminal
Enter payment details:
Amount
(Optional) Deposit
(Optional) Apply card surcharge
(Optional) Invoice or Receipt
Click Process
To cancel payment click Cancel
Ask the guest to swipe, insert or tap their card/mobile wallet
Payment confirmation will appear in the Payments tab
Notes:
Learn how to process a payment
To cancel a payment before the guest swipes/inserts/taps their card, click Cancel
To apply a surcharge to the payment, check the Apply card surcharge box
Sending payment confirmation
At time of payment: Check invoice or receipt boxes before processing payment
After payment:
Navigate to My apps > Payments
Select the transaction
Click Print receipt or Print confirmation
Note:
Any taxes applied to the reservation will appear on the guest invoice
Setting up card surcharges
Configure surcharges settings:
Navigate to Front Desk > Setup > Credit Cards
Select cards
Add surcharge percentages
Click Save
To ensure transparency for your guests, prominently display signage at the reception or front desk. This signage should clearly outline applicable surcharges, including specific percentages for different card types.
Processing refunds
Navigate to My apps > Front Desk > Calendar or Reservations
Open the reservation
Go to Payments tab
Click Process Refund
Enter refund details:
Refund amount
Note
(Optional) Show note on invoice
(Optional) Email invoice
Click Process Refund
Notes:
Refunds cannot be reversed once processed
Refunds must be issued within 90 days of processing the payment
Pre-authorise payments
Pre-authorisation allows you to hold funds on your guest’s credit card without charging them upfront. Secure the amount you need and finalise the charge when it suits you: before check-in, during the stay, at checkout, or even after the guest departs.
Navigate to My apps > Front Desk > Calendar or Reservations
Open the reservation
Under Booking Summary, click Pre-authorise payment
Click on the Payment terminal tab
Choose your payment terminal
Enter pre-authorisation amount
Tick Apply card surcharge and Email pre-authorisation if applicable
Click Authorise
View pre-authorisations on the reservation
Once the card has been authorised, you will see the pre-authorisation in the reservation in the Payments tab. A new Authorised Hold notification will appear in the Booking Summary. To process the authorised amount, click Charge.
Release pre-authorisation
To release the authorisation hold and return funds: Click Release, then confirm by selecting Release hold.
Little Hotelier Pay offers extended pre-authorisation of up to 30 days for the hospitality industry. If the guest’s card issuer doesn’t support this, holds taken using the payment terminal will expire in 2–5 days for payment terminal transactions.
The expiry date will be shown next to the authorised hold and all holds will auto-release 7 days after check-out if no action is taken.
Viewing transaction history
To review payment terminal transactions:
Navigate to My apps > Payments > Transactions
Filter Type by Charge via payment terminal
Click any transaction for more detailed information:
Charge details
Payment details
Associated refunds