Note on third-party payment gateways: This article applies only to Little Hotelier Pay. Third-party payment gateways (such as PayPal) have their own processes and are not supported in the Little Hotelier Pay payouts page.
What is a payout?
The Little Hotelier Pay dashboard has a Payouts tab which is where you can view all payouts deposited or in transit to your bank account.
Little Hotelier Pay offers convenient daily payouts. When a payment is processed, all funds accumulated throughout the day are collected and held. Any refunds issued are deducted from this total. Then funds are transferred to your nominated bank account in a single daily transfer.
Your payouts will be sent to the bank account listed in Payments > Payouts > Linked account column. The payout should take 2–7 business days to arrive in your bank account, depending on your bank and location (please allow additional time for your first payout).
Note:
To make changes to your linked bank account, please contact our support team.
You will not be able to view your linked bank account until you have received your first payout. To confirm the bank account details linked to your profile, contact our support team.
View payouts
To view payouts in the payments dashboard:
Go to My apps > Payments > Payouts
View a summary of all your payouts
Click on a payout to see more detailed information including associated transactions
The Payouts tab displays information about your current and past payouts, including:
Total balance: Combined total of available funds and pending balance
In transit: Funds on their way to your bank account
Future payouts: Total funds yet to be paid out
Estimated arrival: When your payout is expected to reach your bank account
Note: For properties processing payments in EUR or GBP, payouts are now initiated on the same day as the estimated arrival day. You will only see a payment In transit for a short period of time and will only see another payout In transit the next day when a new payout is initiated.
Payout details
Click on a payout to see:
Status (To be paid out, In transit, Paid, Failed or Cancelled)
Transaction summary including (Payments, Refunds and Adjustments) and any associated fees
Associated transactions
Filter and export payouts
Filter your payouts by status, date range, and/or amount.
To export payout data as a CSV file, apply filters, click Apply and then Export.