Third-party payment gateways
Note: This article applies only to Little Hotelier Pay only. Third-party payment gateways have their own processes and are not supported in the Little Hotelier Pay Payouts page. This article covers Little Hotelier Pay payouts only — for payouts from your gateway, contact that provider directly.
What is a payout?
The Little Hotelier Pay dashboard has a Payouts tab which is where you can view all payouts deposited or in transit to your bank account.
Little Hotelier Pay offers convenient daily payouts. When a payment is processed, all funds accumulated throughout the day are collected and held. Any refunds issued are deducted from this total. Then funds are transferred to your nominated bank account in a single daily transfer.
Your payouts will be sent to the bank account listed in Payments > Payouts > Linked account column. The payout should take 2–7 business days to arrive in your bank account, depending on your bank and location (please allow additional time for your first payout).
Note:
To make changes to your linked bank account, please contact our support team.
You will not be able to view your linked bank account until you have received your first payout. To confirm the bank account details linked to your profile, contact our support team.
View payouts
To view payouts in the payments dashboard:
Go to My apps > Payments > Payouts
View a summary of all your payouts
Click on a payout to see more detailed information including associated transactions
The Payouts tab displays information about your current and past payouts, including:
Total balance: Combined total of available funds and pending balance
In transit: Funds on their way to your bank account
Future payouts: Total funds yet to be paid out
Estimated arrival: When your payout is expected to reach your bank account
Note: For properties processing payments in EUR or GBP, payouts are now initiated on the same day as the estimated arrival day. You will only see a payment In transit for a short period of time and will only see another payout In transit the next day when a new payout is initiated.
Payout details
Click on a payout to see:
Status (To be paid out, In transit, Paid, Failed or Cancelled)
Transaction summary including (Payments, Refunds and Adjustments) and any associated fees
Associated transactions
Filter and export payouts
Filter your payouts by status, date range, and/or amount.
To export payout data as a CSV file, apply filters, click Apply and then Export.
How long does it take to receive my payout?
A payout will be sent on the same day that a payment is received.
Your Little Hotelier Pay Account balance (which is the sum of all funds received from all guests on the present day, including adjustments but minus refunds) will be paid out to your property’s linked bank account once per day. The payout should take 2–7 business days to arrive in your bank account, depending on your bank and location.
Note: Please allow additional time for your first payout as we verify your payment details.
How do I check if a payout has been processed for a reservation?
First, verify the guest payment was processed:
Navigate to My Apps > Payments dashboard
Search for the transaction using the reservation number
If no transaction found:
The guest payment was not processed
Contact the guest to request payment or send a payment request
If transaction found:
Click the reservation number
Check Associated Payout
If a payout date shows: Allow 2-7 business days for funds to arrive in your bank account
If no payout listed: The payout hasn't been processed yet (only occurs on business days). Monitor your dashboard for status updates
Why has my payout failed?
If a payout fails, you will receive an e-mail notification. If a payout has failed, it could be because:
Bank details are incorrect. To check your property’s linked bank account details, go to Payments > Payouts > Linked account column. If your bank details are incorrect, contact our support team.
What description shows on my bank statement?
When a SiteMinder Pay payout reaches your bank account, the description on your bank statement shows as "Little Hotelier Pay".
What do the balances on my payout dashboard mean?
Total balance: Combined total of available funds and pending balance
In transit: Funds on their way to your bank account
Future payouts: Total funds yet to be paid out
Estimated arrival: When your payout is expected to reach your bank account
Why are my EUR or GBP payouts only showing as 'In transit' briefly?
For properties processing payments in EUR or GBP, payouts are now initiated on the same day as the estimated arrival day. You will only see a payment In transit for a short period of time and will only see another payout In transit the next day when a new payout is initiated.
How do I update my bank account details for Little Hotelier Pay??
To update bank account details or request to change payouts from daily to monthly, email our support team with:
Registered legal business name
Current bank account number
Reason for update
New bank account details
Any relevant additional information