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Overview of the Front Desk Calendar

Updated over 2 weeks ago

Calendar basics

How does the calendar work?

The Calendar page shows all confirmed, checked-in, and checked-out reservations. Cancelled bookings are not visible here.

💡 View all reservations including cancelled ones on the Reservations page.

Your calendar displays room types and their physical rooms. Available physical rooms determine inventory availability.

➕ Example: If your double room type has rooms 1, 2, and 3 with no reservations or closures, the Inventory page shows availability of 3.

How can I change the name or number of a physical room?

To rename physical rooms or change their number:

  1. Click on the physical room

  2. Edit the physical room name in settings

  3. Save

How can I hide and expand/collapse rooms in the calendar?

To hide or unhide room types' physical rooms and their unallocated rows, click the room type name to hide/unhide its physical rooms and unallocated rows. Use the expand/collapse button (upper-left corner) to show or hide all rooms at once.

Navigating through the calendar

How many days can I see on my calendar?

Choose 14 or 28 days at a time from the drop-down menu at the top left of the Calendar page.

How can I move through the calendar dates?

💡 Little Hotelier remembers your last viewed date. Click View today to return to today's date.

View today: Displays today's date as the first date in the calendar grid

Date picker: Select any past or future date directly

Arrow buttons: Move by days or weeks

  • 14-day view: < 1 day, << 7 days, <<< 14 days (forward and backward)

  • 28-day view: <<< 28 days forward/backward


Room closures

What is a room closure?

A room closure is a temporary block that you can put on a room for a certain range of dates so it won't be available for booking during that period. Use for renovations, maintenance, or holding rooms for future reservations.

💡 Room closures appear in red on the Calendar page.

➕ For permanent closures, delete the room instead. Learn more: Create, edit, or delete a room type.

How does room closure work?

Room closures decrease availability on the Inventory page. Reopening increases availability.

How is availability calculated?

Number of rooms minus reservations and room closures.

Example: 5 double rooms - 2 booked - 1 closed = 2 available

What is the difference between room closure and Close channels?

  • Room closure: Removes physical room from all channels and booking engine

  • Close channels: Stops selling rate plans on channels only (excludes booking engine)

💡 You can apply both at the same time.

➕ Room closures apply to physical rooms (Calendar page). Close channels apply to rate plans (Inventory page).

How can I add a room closure from the calendar?

There are two ways to apply a room closure:

  1. Click, drag and drop on the calendar, then select Room closure

  2. Click the Room closure button at the top right

Create room closure

  • Room: Select room(s) - supports multi-select and search for multiple rooms or room types

  • Start date: Defaults to today (inclusive)

  • End date: Defaults to tomorrow (inclusive)

  • Description: Internal note (not visible to guests)

Remember to click Save.

How can I edit a room closure?

  1. Go to My Apps > Front Desk

  2. Go to the Calendar page

  3. Click the room closure

  4. Modify settings and Save

💡 Drag the end tip left (shorter) or right (longer) to quickly adjust the closure length.

How can I reopen a room closure?

⚠️ Reopening increases room availability across all channels and booking engine.

  1. Go to My Apps > Front Desk

  2. Go to the Calendar page

  3. Locate the room closure that you would like to reopen and click on it

  4. A pop-up window will appear. Make sure to click on Reopen room


Create and view reservations in the calendar

How can I create a reservation from the calendar?

There are two ways to create a reservation from the calendar page:

  • Click, drag and drop on the calendar, then select Reservation

  • Click the Reservation button

What do the colour blocks mean?

  • Orange: Confirmed, yet to check in

  • Green: Checked in, yet to check out

  • Grey: Checked out

  • Blue: Confirmed on Unallocated (no physical room assigned)

  • Red: Room closure blocking the room

  • Light grey: Incomplete payment ("ghost reservation")

➕ Red triangle in top right = outstanding payment due

How can I see a snapshot of a reservation?

Hover or click the magnifying glass on the booking marker to view:

  • Contact details and guest info

  • Stay details and booking source

  • Payment status and outstanding balance

  • Quick action buttons (Add payment, Cancel, Print, Email, Edit, Status)

💡 Paid = green background; Unpaid = pink background

What can I do with a reservation from the calendar?

Edit: Click reservation → Edit details → Save

Change length of stay: Drag booking marker left (shorten) or right (extend)

Move reservation: Drag and drop to change physical room, room type, or dates

Change status:

⚠️ Cannot check in before check-in date or check out before check-out date.

  1. Hover/click the magnifying glass

  2. Click the status button (Confirmed/Check in/Check out)

💡 Use the down arrow to manually select any status

Cancel reservation:

⚠️ Can only cancel confirmed reservations. Change checked-in/checked-out to Confirmed first.

  1. Hover/click the magnifying glass

  2. Click Cancel reservation

  3. Confirm: Yes, I am sure

💡 Cancellation email sent to Primary contact automatically.

Add payment:

  1. Hover/click the magnifying glass

  2. Click Add payment

  3. Use Record payment or Process payment (depending on payment gateway setup)

Print/Email options:

Click Print or Email button and choose: Registration form, Invoice, Summary, or Confirmation



Unallocated reservations

What is the Unallocated row?

Holds valid, confirmed reservations not assigned to physical rooms.

⚠️ Unallocated reservations reduce availability the same as allocated ones.

How can I use it?

Reallocate reservations when a room type is fully booked.

Example: Move one reservation to Unallocated, rearrange others, then move it back to a physical room.

How can I allocate unallocated reservations?

  • Drag and drop to an available room

  • Edit the reservation's Room # or Room type field

Why would a reservation fall under Unallocated?

No consecutive nights available

Example: Room 4 free today, Room 5 free tomorrow (both double rooms). A 2-night double room booking checks in today → goes to Unallocated (no single room available for full stay).

⚠️ Apply room closure to prevent guests changing rooms mid-stay.

Manual overbooking

Creating a reservation without selecting Room # sends it to Unallocated.

Channel overbooking

System cannot find available room for the booking.

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