1. How do I log into Little Hotelier?
Frequently asked questions about logging In
Q: What was the website again?
A: www.littlehotelier.com
Q: Is there a quicker way to log in?
A: We suggest you save the login screen (https://littlehotelier.authx.siteminder.com/login) as a favourite/bookmark on your web browser for quick access.
Q: How do I reset my password?
A: If you have forgotten your password and would like to reset it, please go to Little Hotelier login page. Enter your email address and click "Next". Atop the field displayed now asking for your Password, you have a link "Forgot password" which will allow you to request an email to reset your password.
Q: Where can I find the Help Centre link?
A: Little Hotelier Help Centre can be found once you are logged in. It is located in the Front Desk's footer under Support.
2. Navigating Little Hotelier
3. Managing the calendar
Frequently asked questions about the calendar
Q: What do the different reservation colours mean on the calendar page?
A: Each colour indicates a different type of reservation:
Orange - Confirmed reservation yet to check-in
Green - In-house reservation
Grey - Checked-out reservation
Blue - Unallocated reservation
Red - Room closure
Q. What is the purpose of the ‘unallocated’ row?
A. Unallocated reservations are bookings that are not allocated to a room in Little Hotelier. The ‘unallocated’ row is a spare row which allows you to reallocate your reservations if a room type is fully booked.
Q: How do I move reservations out of the ‘unallocated’ row?
A: Allocate a room number for the reservation. You have the option to drag and drop the 'unallocated' reservation on the calendar to another room under the same room type category or to a different room type available on the dates selected by your guests.
Q: How do I change the names of the rooms?
A: In the setup page, go to add & edit rooms and select the Room Type the Rooms are under. Select edit and go to the rooms tab. Here you can edit the names of the rooms that appear on the Calendar.
4. Manage reservations
Note: In some regions, the only payment gateway offered is Little Hotelier Pay.
Important: it is required to always change the status of a checked-out reservation to check-out, if you don't keep track of checked out reservations methodically you could incur in problems like for example being unable to delete rate plans that you don't want to use anymore.
5. Reservations
Frequently asked questions about reservations
Q. What does it mean when the booking source says extranet or direct?
A. Below is the definition for Booking Source
Extranet - Reservation was entered manually in the front desk system using create reservation.
Direct - Reservation was received from the Booking Engine attached to your website.
Q. Why don’t all my reservations appear in the reservations tab?
A. The reservation tab default view only displays upcoming reservations scheduled for check-in in the next 30 days. To view more reservations outside of these dates, you can adjust the 'date from' and 'date to'.
6. Inventory
Frequently asked questions about inventory
Q. What does CTA/CTD mean?
A: CTA stands for "closed to arrival" and CTD for "closed to departure". This feature enables you to restrict guest arrivals and/or departures for certain days of the year.
Q. How can I apply stop sell to OTAs?
A: You can apply CLOSE CHANNELS using 'BULK UPDATE' - However if you wish to close an individual channel, you will need to let us know via 'contact support' in the community page.
Q. How do I update inventory for OTAs?
A: If your Little Hotelier account is connected to channel manager - availability, rates and minimum/maximum stays, as well as CTAs and CTDs will be sent through to channel manager and through to the OTAs connected to this rate plan. If you have the CLOSE CHANNEL function enabled for your property, stop sells will also be sent through.
7. Setup
Frequently asked questions about setting up Little Hotelier
Q. I need to include GST/VAT to my bookings, how do I add this?
A. Go to the setup tab. In setup taxes, you can add a percentage tax to be calculated and included for your bookings automatically. Add a tax and enter the details for your included tax.
Q. Do my photos and descriptions of rooms get sent to OTAs if I have channel manager?
A. The majority of channel connections are only able to receive your rates, availability and restrictions, such as stop sells and minimum stays. Should a channel be able to receive extra information, you will be asked to enter this during your mapping configuration in the channel manager.
8. Reports
Frequently asked questions about reports
Q. How can I see how much revenue from a channel connected to the Channel Manager
A: You can search through revenue summary reports and choose a channel you wish to see the revenue from.