How to use the Calendar?
Frequently Asked Questions
Why do I see different colour blocks on my Calendar page?
Orange : indicates a confirmed reservation.
Green : shows a checked in reservation.
Grey : indicates a checked out reservation.
Blue : shows a confirmed reservation that has fallen into the Unallocated row, meaning that it has no physical room assigned to it. It is important to allocate all unallocated reservations.
Red : indicates a room closure blocking a physical room from being booked.
Light grey : shows a reservation that is being booked and currently has an incomplete payment. It is popularly called “a ghost of a reservation”.
Why would I need to apply a room closure?
A room closure is a temporary block that you can put on a room for a certain range of dates so it won't be available for booking during that period. You can create a room closure for a renovation, maintenance, or when waiting to add a reservation on it later.
Can I view reservations over longer time frames than the Calendar 's limit?
Yes. From the Reservations page you can use filters to narrow your results and find any past or upcoming reservation.
How to create and manage reservations
Frequently Asked Questions
Can I import existing reservations from my Online Travel Agents/channels?
Yes, you can use our Add Multiple Reservations import tool to add all your existing reservations to your Calendar. You can also add individual existing reservations from the Calendar. You should import existing reservations into Little Hotelier before integrating your OTAs/channels.
Can I create reservations that were booked via phone or email?
You can add reservations made via phone or email to your Calendar. Adding reservations and allocating a room ensures your availability is correct and prevents double bookings.
What happens if I need to cancel a channel reservation?
Modifications and cancellations for channel reservations should always be carried out in the channel the reservations were booked through. If you need to cancel a reservation made on one of your channels, you should cancel it on the channel extranet.
What happens if I need to edit a reservation made from a channel?
Cancellations and modifications of reservations should always be made in the channel it was booked on. If you need to cancel a reservation made via an OTA, you should do so from that channel's extranet.
Can you add multiple rooms to the one reservation?
Yes, you can create reservations with multiple rooms. Every room must have the same check-in and check-out dates.
How to set up a deposit
Frequently Asked Questions
How will guests know if a deposit is due?
Before confirming a booking, guests will see the payable deposit amount and the outstanding balance. This will also be visible in their booking confirmation email.
Why would I want to set up a deposit?
If you are using Little Hotelier Payments, it is essential to set up automatic deposits for your direct booking engine to:
Rest assured that your guest’s credit card has been verified.
Make sure that your guests will be charged automatically at the time of booking with the deposit setup of your choice.
Can I set up a deposit if I don 't have a payment gateway integrated?
Yes, you can set up a deposit but you will need to manually charge the payment as soon as bookings are received. Guest credit card details can be viewed in a reservation using a security code. CVV numbers are included as attachments to your booking notification email.