After a reservation is created, you will be able to edit most of its details. In this article, you will find information about each tab within a reservation and useful tips to edit and update reservation details.

Important: Only manual reservations created in Little Hotelier or via Direct Booking can be edited in Little Hotelier. Reservations made via OTAs (channels), including any rate or price changes, must be modified or cancelled by the guest via the channel they used to book.

To edit a reservation:

⚠️ All changes you make in the Details tab will appear on the reservation's invoice.

The Details tab contains the reservation's most important information: stay details, primary guest information, and payment summary. You can modify the following information in this tab:

To change the dates:

💡 The Length of stay field updates automatically when you change dates.

Understanding "Keep rates for existing dates"

This checkbox controls whether the reservation keeps its original pricing or uses current pricing from your inventory.

When "Keep rates for existing dates" is ticked (default):

When "Keep rates for existing dates" is NOT ticked:

⚠️ Warning: Unticking this option may change the booking price. Always confirm price changes with your guest first to avoid disputes.

To change the room type for a reservation:

⚠️ You must select a rate plan when you change the room type.

Removing the rate plan – Custom price / Change the price for this booking only

To set a custom price for a single booking without changing your rate plan:

⚠️ Leaving the Rate plan field blank makes the Extra person field uneditable. In these cases, you'll need to add any extra fees onto the Room price.
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Change to a different rate plan

Use this when you want to switch this booking to a different rate plan (e.g., from Standard to Non-Refundable).

💡 If you don't untick "Keep rates for existing dates", the booking will keep its original price even with the new rate plan.

Update to your current inventory prices

Use this when you've changed your prices on the Inventory page and want to apply those new prices to this existing booking.

⚠️ This will change the booking's price to match your current inventory. Always confirm price changes with your guest first to avoid disputes.

💡 See the "Keep rates for existing dates" examples below to understand how this works.

Room number (Room #): you can change the room allocation for this booking.

To add additional rooms:

💡 You can book multiple room types for the same dates as long as they're available.

To remove a room:

You can change contact details at any time.

Important information about names on invoices:

What appears in guest comments:

Note:

Add relevant details of the primary guest and accompanying guests.

Add guest details for:

💡 Properties in Spain must run a daily report that includes guest ID and other information.
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To add a guest:

💡 Click +Autofill primary contact to copy the primary contact's details to a new guest.

To add extra information:

By default:

This is useful when the primary contact isn't the staying guest (e.g., a son booking for his parents).

To change which name appears:

To remove a guest:

The Inclusions tab displays any per-night inclusions from the rate plan selected for this booking.

When you'll see inclusions:

💡 Inclusions update automatically when you change the rate plan. You cannot modify them manually in a reservation.

💡 Changing a reservation's rate plan changes the inclusions.

To add or edit inclusions:

Add extra items for your guests to purchase or might consume during their stay.
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To add an extra item:

💡 The dropdown shows extras created at the property level. To create or edit extras, read: Create, edit, or delete extras

💡 You can add multiple extras by clicking + Add new multiple times.
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For unique items not in your extras list:

Example: Mini bar charges

Your guest consumed three drinks from the mini bar at $5 each:

⚠️ The "Other" extra doesn't include taxes unless you've created a tax applied to "Everything". Learn more: Create and manage taxes and service charges
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To remove an extra:

There are two ways to manage payments:

If you're NOT using Little Hotelier Payments:

⚠️ Recording a payment does not process the payment. It only records that you received it.

If you're using Little Hotelier Payments:

💡 With deposits configured and a payment gateway, deposits process automatically at booking time.

For other payment gateways: If your gateway allows processing from Little Hotelier, the process is the same as above.

In Little Hotelier, a "deposit" is any payment made at the time of booking (not just a partial payment).

💡 You can set up a full-amount deposit for non-refundable rates.

💡 With deposits configured, reservations from your direct booking engine and channels with payment due at booking automatically appear in the Payments tab.
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Use the Notes tab for information only visible to you and your staff.

Examples:

💡 For notes visible to guests, use the Guest comments section in the Details tab. These appear on confirmation emails.
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The Invoices tab contains all invoices generated for a booking.

Best practice: Finalise all reservation details before creating an invoice.

⚠️ If you change reservation details after generating an invoice, the system alerts you and offers to update it. Updating creates a new invoice number and invalidates previous invoice numbers.