Important to know:
This feature applies only to reservations made directly through your booking engine
Deposits are only collected with Little Hotelier Pay. Otherwise, manage pending deposits manually.
Little Hotelier Pay makes securing guest payments easier than ever. Automatically validate credit cards and collect deposits at booking, saving you time and effort.
Reduced risk of no-shows
Simplify payments
Improved cash flow
Streamlined guest experience
Set up property deposits
Go to My apps > Front Desk > Setup > Guest Payment Options > Property Level Deposits
Choose a deposit type:
Full amount: guests pay everything upfront
No deposit: no upfront payment required
Percentage: specify a percentage of the total room rate (excluding extras)
First night: charge the first night's rate (excluding extras)
Fixed amount: set a specific deposit amount
For Percentage or Fixed amount, enter the deposit amount
Click Save
Guest experience
Guests see the deposit amount and outstanding balance during booking confirmation.
Without Little Hotelier Pay
Manually process deposits based using payment details
With Little Hotelier Pay
Guests are redirected to our secure payment gateway for deposit payment
Deposit messages
Your booking engine displays messages based on the chosen deposit type:
No deposit: "Book now, pay later”
Full amount: "Pay today"
First night: "One-night deposit required"
Fixed amount: "(Currency) X deposit required" (X is the set amount)
Percentage: "X% deposit required" (X is the set percentage)
Guests see the debited deposit amount in booking summaries and confirmation emails.