Important to know:
This applies to direct booking rates only, not any connected channels
Set up room rates first before enabling deposits
Overview
Configuring deposits help secure a portion of the booking amount and reduce risks associated with cancellations and no-shows for your Direct Booking rates. Set different deposit amounts for different room rates based on your preferences.
Payment options
Integrated payment gateway: deposits are charged automatically
Manual processing: charge the deposit using guest's card details provided. Note: The deposit will not be automatically debited but guests will see a message in your booking engine notifying them the amount will be debited.
Setting up deposits
Go to My apps > Direct Booking > Setup > Rooms & Rates and choose a room rate
Check Enable deposits
Choose a deposit type
Full amount: entire booking paid upfront
First night: charge the first night's stay cost
Fixed amount: set a specific amount
Percentage: charge a certain percentage of the total cost
Deposit types and messages
No deposit: Book now, pay later
Full amount: Pay today
First night: One-night deposit required
Fixed amount: (Currency) X deposit required.
Percentage: X% deposit required
Note:
Remember to set up accepted credit cards for your property
Don't set a fixed amount exceeding the total booking cost
For non-refundable bookings, use the full amount deposit
Bookings with multiple rooms incur a deposit based on each room's first night cost