Only Confirmed reservations can be cancelled.

Reservations that are checked-in or checked-out need to have their status changed before they can be cancelled.

A cancellation is permanent and cannot be undone.

The details of a cancelled reservation can still be found in Reservations

Check your cancellation policies to determine if any penalties apply before cancelling a reservation.

Avoid cancelling reservations that were made through channels.

The reservation will disappear from your Calendar, making the room available for new bookings.

You can still access the details of the cancelled reservation in Reservations.

You should only manually cancel reservations that were made through your booking engine or were created in your Calendar.

For reservations made on a booking channel, the guest must cancel the reservation directly on the website they used to book. This will automatically update your inventory in Little Hotelier.

Any guest modifications made through the channel will also be automatically reflected in Little Hotelier.

It's important to ensure your channel connections are active, as disabled connections may prevent cancellations or modifications from being sent to Little Hotelier.

If a booking channel doesn't send automatic updates, you will receive an email notification with cancellation or modification details and will need to manually update the reservation in Little Hotelier.