Overview
If you are using Little Hotelier Pay, card details will automatically be validated and there will be an invalid card symbol on the Calendar if there’s a problem.
The symbol will be shown on the Calendar and Reservation details page.
Calendar
Reservation details
You can also enable email alerts for invalid cards, go to Setup > Guest Payment Options > Credit Cards. Just check the box and click Save.
Reasons why a card might be invalid
Understand why cards might appear as invalid and what to do if this happens.
Wrong card entered: guests can make mistakes when booking through online booking channels or your website. Contact the booking channel and mark the card as invalid.
Expired card: update the guest's payment information
Virtual card: these may only be valid on specific dates, like check-in day. Wait until the activation date to process payment.
No CVC: we'll email you the CVC if the booking was made from the booking engine. Add it to the reservation details and try again.
What to do if a channel reservation has an invalid credit card
Payment card details for channel bookings are provided by the channel. If card details are invalid or payment was declined, contact the channel directly to request new card details. If the reservation is hotel collect, try contacting the guest directly for updated payment details, or contact the channel for assistance.