Before you begin
Navigate to My Apps > Front Desk > Setup > Guest Payment Options > Customise invoices
Check your local regulations for invoice formatting requirements.
Changes will only apply to new invoices, not previously generated ones
Use the Preview function to review changes before saving
💡 Any [PREVIEW ONLY] text in the preview is placeholder content — for example, if no payment policy or cancellation policy has been set up yet. This will not appear on real invoices.
Property and brand
Your property name and address appear here automatically and are read-only. To update these details, go to Setup > Property details.
Property logo: Click Upload logo image and select your logo file. Accepted formats: PNG or JPG
Invoice settings
Title: Choose Invoice, Tax Invoice, or enter a custom value
Select the Enable watermark checkbox to add a watermark to the PDF
Invoice numbering sequence
Prefix: Add optional text before the invoice number, for example "INV"
Starting number: Choose the starting number, for example 1
Suffix: Add optional text after the invoice number, for example "-2026". A prefix is required to change the starting number
Custom text and layout
Custom text: Add up to three custom text blocks and select positioning (left, centre or right)
Reservation status: Select Show status of reservation to display reservation status on invoices
Payment status: Select Show payment status of reservation to display payment status on invoices
Tax information
Tax pricing: Select Pricing displayed inclusive of tax or Tax exclusive pricing.
Tax percentages: Select Show tax percentages per line item
Tax names: Select Show tax names to display tax names such as VAT, GST, or City tax
Tax summary: Select Show tax summary table for a clearer tax breakdown
Company tax ID: Select Show company tax ID on invoice and enter your Primary tax ID and Secondary tax ID if required
Header and footer
Guest information options: Tick the details you want to show on invoices: Show all guests, Show guest ID document and number, and Include primary guest's address on invoice
Footer content: Tick the policies you want to display: Show terms and conditions, Show payment policy, and Show cancellation policy
Payment policy
To update the payment terms displayed on invoices:
Navigate to My Apps > Front Desk > Setup > Policies
Click the pencil icon next to Payment policy
Update and click Save
💡You can use this field to add a data processing/protection notice. Add the required text to the end of your existing payment policy.
To confirm how your payment policy text that appears at the bottom of invoices, generate a test invoice and check the bottom of the PDF.