Overview
Give your guest communications a personal touch by customising email templates in Direct Booking. Email templates help reflect your property’s unique branding and style and are an important part of the guest experience. Email templates available:
Booking Confirmation: this email confirms the reservation and provides essential booking details
Booking Modification: informs guests about any changes made to their reservation
Booking Cancellation: confirms the cancellation and any applicable fees
Pre Arrival Message (Optional): a friendly reminder sent before arrival, often with helpful information.
Post Departure Message (Optional): A thank-you email sent after checkout, encouraging future stays.
Getting started
Go to My apps > Direct Booking > Property > Emails
Choose your template
Click Edit
Personalise
Subject, Header & Footer Text
Header & Footer Images
Code editing (advanced): edit the formatting and content (HTML/Liquid experience required)
Check your work:
Preview Template: See how your email looks
Send Test Email: Review it in your inbox
Publish and click Save
Customisable fields
Pre Arrival & Post Departure only
Enabled
Days before check-in
Days after check-out
Edit the Google Maps URL in your email templates, go to Setup > Property > General > edit the Google Map URL field > Save
Image specs: JPG, GIF, or PNG, max 600x210 pixels