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Customise guest emails

Customise your guest communication with customised emails.

Updated today

Make your guests feel special with personalised communication throughout their stay. Use custom email templates to maintain consistent branding and send guests timely, relevant information.

Available email templates

Default templates

  • Guest notification

    • Confirmation details sent immediately after booking

    • Tick Send guest notification emails to guests to send automatic emails whenever a reservation is created (requires email address in reservation record)

  • Guest cancellation

    • Cancellation confirmation email sent when a booking is canceled

Optional templates

  • Guest pre arrival

    • Reminder email sent before guest arrival with configurable timing

  • Guest post departure

    • Thank you email sent after guest checkout with configurable timing

Customise emails

  1. Go to Setup > Emails > Guest Emails

  2. Click Edit on the template you want to modify

  3. Personalise text and add images

  4. Preview changes before saving

Terms & Conditions

The Terms & Conditions that appear in your guest emails are pulled directly from your property settings. To review or update these:

  1. Go to Setup > Property & Room Settings > Property Details > Policies

  2. Edit your Terms & Conditions

  3. Save changes

These changes will automatically update in all email templates where Terms & Conditions appear, ensuring your guests always receive your current policies.

Email fields

All templates

  • Subject line

  • Header image and text

  • Footer image and text

Pre-arrival & Post-departure templates (only)

  • Enabled

  • Days before/after check-in/checkout

Send a test email

  • Edit the template

  • Click Preview to see changes

  • Enter an email address in the To field

  • Click Send Test Email

Image notes

  • Use complete URLs (http:// or https://)

  • Use .jpg, .gif, or .png formats

  • Max size: 600x210 pixels

  • Pre-arrival emails may not be sent for bookings made after the set timeframe

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