Guest e-mails are the communications your property sends to guests at each step of their booking. You can personalise the subject line, header image, and message text so every guest e-mail reflects your property's branding.
Navigate to Front Desk > Setup > Emails > Guest Emails to set up these templates for Little Hotelier guest communications:
booking confirmations
cancellations
pre-arrival reminders
post-departure thank-yous
💡 If Guest Engagement is included in your Little Hotelier subscription, some guest messages may also be managed and customised in My Apps > Guest Engagement.
Available email templates
Default templates
Confirmation details sent immediately after booking
Tick Send guest notification emails to guests to send automatic emails whenever a reservation is created (requires email address in reservation record)
Cancellation confirmation email sent when a booking is canceled
Optional templates
Reminder email sent before guest arrival with configurable timing
Thank you email sent after guest checkout with configurable timing
Enable booking confirmation emails for guests
Go to Front Desk > Setup > Emails > Guest Emails
Click Edit next to Guest Notification
Tick Send guest notification e-mails to guests
Click Save
Send a booking confirmation email for manual bookings created in Front Desk:
Open the reservation.
Click on Email > Confirmation.
Customise guest emails
Go to Setup > Emails > Guest Emails
Click Edit on the template you want to modify
Personalise text and add images
Preview changes before saving
Terms & Conditions
The Terms & Conditions that appear in your guest emails are pulled directly from your property settings. To review or update these:
Go to Setup > Property & Room Settings > Property Details > Policies
Edit your Terms & Conditions
Save changes
These changes will automatically update in all email templates where Terms & Conditions appear, ensuring your guests always receive your current policies.
Email fields
All templates
Subject line
Header image and text:
Footer image and text
Pre-arrival & Post-departure templates (only)
Enabled
Days before/after check-in/checkout
Send a test email
Edit the template
Click Preview to see changes
Enter an email address in the To field
Click Send Test Email
Image notes
Use complete URLs (http:// or https://)
Use .jpg, .gif, or .png formats
Max size: 600x210 pixels
Pre-arrival emails may not be sent for bookings made after the set timeframe