Important to know:
To customise your guest emails, go to Setup > Emails > Guest Emails
Available templates
Guest notification (default) - confirmation details sent after booking
Guest cancellation (default) - cancellation confirmation email
Guest pre arrival (optional)- reminder email sent before arrival (configurable timing)
Guest post departure (optional) - thank you email sent after checkout (configurable timing)
Customise emails
Go to Setup > Emails > Guest Emails
Click Edit on the template you want to modify
Personalise text and add images
Preview changes before saving
Note:
Terms & Conditions: to edit go to Setup > Property & Room Settings > Property Details > Policies
Email fields
All templates
Subject line
Header image and text
Footer image and text
Pre-arrival & Post-departure templates (only)
Enabled
Days before/after check-in/checkout
Send a test email
Edit the template
Click Preview to see changes
Enter an email address in the To: field
Click Send Test Email
Image notes
Use complete URLs (http:// or https://)
Use .jpg, .gif, or .png formats
Max size: 600x210 pixels
Pre-arrival emails may not be sent for bookings made after the set timeframe