Make your guests feel special with personalised communication throughout their stay. Use custom email templates to maintain consistent branding and send guests timely, relevant information.
Available email templates
Default templates
Guest notification
Confirmation details sent immediately after booking
Guest cancellation
Cancellation confirmation email sent when a booking is canceled
Optional templates
Guest pre arrival
Reminder email sent before guest arrival with configurable timing
Guest post departure
Thank you email sent after guest checkout with configurable timing
Customise emails
Go to Setup > Emails > Guest Emails
Click Edit on the template you want to modify
Personalise text and add images
Preview changes before saving
Terms & Conditions
The Terms & Conditions that appear in your guest emails are pulled directly from your property settings. To review or update these:
Go to Setup > Property & Room Settings > Property Details > Policies
Edit your Terms & Conditions
Save changes
These changes will automatically update in all email templates where Terms & Conditions appear, ensuring your guests always receive your current policies.
Email fields
All templates
Subject line
Header image and text
Footer image and text
Pre-arrival & Post-departure templates (only)
Enabled
Days before/after check-in/checkout
Send a test email
Edit the template
Click Preview to see changes
Enter an email address in the To field
Click Send Test Email
Image notes
Use complete URLs (http:// or https://)
Use .jpg, .gif, or .png formats
Max size: 600x210 pixels
Pre-arrival emails may not be sent for bookings made after the set timeframe