Guest Engagement allows you to manage all guest communications in a single place. From emails to check in forms, in-room directories and review collection - Guest Engagement gives you everything you need to communicate with your guests.

Set up Guest Engagement by configuring your general settings like property details, contact information, email preferences, language options, and concierge settings.

Help guests discover everything your property offers with a digital directory that's easy to build and maintain. Share essential information like check-out times and breakfast hours, promote your paid services, and make it accessible to guests through links in your pre-arrival messages or by scanning a QR code in their room.

Request necessary check-in information automatically from guests before arrival for a smoother check in experience. Create a check-in form with the required details, then automatically send it to all incoming guests to pre-fill their information.

Create scheduled messages to provide a personalised guest experience throughout your guests' journey. Design responsive messages, set send times, and configure language preferences for your communications. Plus, learn about Messaging hub to manage all your guest conversations from WhatsApp, Airbnb, and SMS in one place.

Connect with guests through WhatsApp in Messaging hub, where you can send proactive template messages and engage in real-time conversations within a 24-hour service window.

Collect feedback with Guest Engagement to address concerns, build guest loyalty, and boost your online reputation. Send surveys to guests, and capture your reviews and publish them on TripAdvisor or Google.
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Use Guest Engagement to create upsell offers and room upgrades for your guests. Customise them based on the reservation details, such as the type of room or package booked, or length of stay.