The guest list in Guest Engagement shows all your upcoming guest reservations from today onwards. Use it to view reservation details and manage guest communications.
View the guest list in Guest Engagement
To view and manage your guest list in Guest Engagement:
Go to Guest Engagement > Guests > Guest list.
View your guest list, which defaults to showing reservations for the next 30 days.
Click Add filter to filter by guest name, room type, and other options.
Click on a guest name to open their profile.
💡 Notes:
Your reservations will automatically sync to Guest Engagement
By default, the guest list shows only guests with valid email addresses. Turn off the View only emailable guests filter to see cancelled reservations, duplicate reservations, and guests who have unsubscribed
Create subscriber lists for Guest Engagement campaigns by filtering guests and adding them as subscribers
Export your filtered guest list to a spreadsheet by clicking the Export button in Guest Engagement.
View guest profiles in Guest Engagement
Click on a guest name to view their complete profile in Guest Engagement. The profile includes:
Guest information
Reservation details
Post-stay ratings
Special requests and check-in information appear when guests submit this data via your check-in form
View scheduled and sent messages in the Messages tab
Track all guest interactions with Guest Engagement in the Activity timeline tab
Additional tabs appear when guests complete actions like Guest Engagement surveys
Manage guest subscriptions
Click Unsubscribe to stop Guest Engagement emails for the current stay only.
To permanently unsubscribe a guest from Guest Engagement, add their email address in Guest Engagement > Communication > Global exclusions.
View previous stays
View previous reservations and guest activities in Guest Engagement in the Related reservations table.
Do reservations automatically sync to Guest Engagement?
Yes. If you have Guest Engagement, reservations delivered to your channel manager will sync automatically to Guest Engagement.
Why is a guest missing from the guest list?
Reservations delivered to your channel manager will sync automatically to Guest Engagement. If a reservation appears in your channel manager but not in Guest Engagement:
Go to Guest Engagement > Guests > Guest list and click Add filter to remove any active filters that may be hiding the reservation.
Turn off the View only emailable guests filter to show reservations that are cancelled, duplicates, unsubscribed, or missing a valid email address.
Check that the arrival date range includes the guest's arrival date. The guest list shows upcoming reservations from today onwards by default.