View your orders
To view all orders from Guest Engagement:
Go to Guest Engagement >Guest activity > Orders.
Click on any order to see its details.
The Orders page shows you:
Guest name
Offer name and type
Revenue amount
Order date
Order status (Confirmed or Cancelled)
Confirm or cancel orders
To manage a new order:
Go to Guest Engagement > Guest activity > Orders.
Find the order in the list.
Click Confirm to approve the order or Cancel to decline it.
Set up automatic order confirmation
To automatically confirm orders when guests place them through Guest Engagement:
Go to Guest Engagement > Upsell > Offers.
Click Edit on the offer.
Go to the Advanced tab.
Select Confirm automatically.
About Guest Engagement order notifications
When a guest places an order:
The guest receives an email confirmation
Your property receives a notification at the email address set in Settings > Notifications > Offer confirmations
If you manually confirm or cancel an order, the guest receives another email with the update