About upsell offers
Create and manage upsell offers through Guest Engagement. Guests can browse your property's Concierge to purchase add-on products, services, and room upgrades, and you can send them targeted messages about your offers. Set up effective offers to provide value to your guests while boosting your revenue.
Tips for effective offers
Consider these key points when creating your offers:
Express your property's personality to create an emotional connection with your guests.
Focus on the experience that the offer provides rather than just listing the product features.
Think about your guests' needs and why they are staying at your property to create appealing offers.
Create an offer
To create a new offer in Guest Engagement:
Go to Guest Engagement > Upsell > Offers.
Click the Add button in the top right corner.
Enter a compelling name for your offer that will get guests' attention.
Write a clear description with important information about the offer.
Upload a high-quality image that showcases the offer.
Set the price of the offer and any separate pricing for children if applicable.
Add any questions that guests need to answer to receive the offer.
Choose your order button text such as "Order now", "Place order", "Enquire here", or "Send inquiry".
Write compelling descriptions
The amount of detail in your offer description significantly impacts its success. Strike a balance between providing enough information to convince guests while keeping it concise:
Include key benefits that help sell the upgrade or service.
Write a short but informative narrative rather than just listing features.
Keep descriptions brief, especially since many guests view offers on their phones.
Take a human approach when describing the benefits.
Avoid overwhelming guests with too much text, as this may discourage them from reading.
Preview your offers
To review how your offers appear to guests:
Go to Guest Engagement > Upsell > Open concierge.
View your offers in the Concierge section.
Check that all details display correctly.