Offers, upgrades, and setting up the Concierge page for your property.
13 articles
How can I improve my upsell email click rate?The best tips on ensuring the best possible performance of your upsell email
How can I make offers more prominent in upsell emails?How to make your upsell content stand out more
Determine your property's personalityDefine your brand, tone of voice, and more, so that your offers are consistent
Identifying your guest personasUnderstand they types of people that stay with you, and for what reasons, in order to present the most relevant offers to them.
A really quick introduction to upsellingAn overview of the absolute best practice
Setting up offers: The essentialsThis article explains Offers, a critical upselling tool.
Adding a new offerThis article explains how to add a new offer, which will display in your Concierge.
Adding questions to your offersThis article explains how to add questions to your offer
How much detail should you include in your offers?Getting the balance right between too little and too much makes a big difference to the success of your offer.
Selling experiencesUtilise your property's personality to sell experiences to guests
How can I show offers to guests staying only on certain dates?Read up here on how to show offers based on a date range.
Advanced settings for upsell offers and room upgradesConfigure advanced settings for your Guest Engagement offers and room upgrades.
Controlling offer visibility using SegmentationThis article explains how to configure an offer’s Segments settings to control offer visibility..