Customise invoices
Frequently Asked Questions
Can I upload a logo?
Yes, you can upload an image or logo to personalise your invoices.
Can I generate an invoice at any time?
You can, but we recommend generating an invoice once all of your reservation purchases have been made. A new invoice will need to be created for every additional purchase so it's best to invoice upon check-out.
I have two tax numbers, can I feature both on my invoices?
Yes, you can display a primary and secondary tax number on invoices.
Can I download invoices instead of printing them for record keeping purposes?
Yes, you can download invoices. Once you select a reservation, you'll have the option to download a PDF of the invoice.
Customise guest email templates
Frequently Asked Questions
My channels also send pre-arrival and post-departure emails. Should I enable them in Little Hotelier as well?
To prevent sending duplicate emails we recommend selecting one source for your guest communications. Little Hotelier can email all reservations regardless of the channel a booking was made and is an easy choice for managing all your guest emails in one place. Therefore, we recommend to disable pre-arrival and post-departure emails from being sent from your channels.
Are emails sent automatically or do I need to send them manually?
Emails are automatically sent as long as an email address is provided in a reservation. For bookings made via phone or email, you'll need to manually create the reservation as well as send the booking notification email.
What should I say in a pre-arrival and post-departure email?
In your pre-arrival email you can suggest itineraries, activities, recommend restaurants, or provide public transport information. This helps build excitement and encourage guests to plan their trip.
In a post-departure email, you can ask guests to review their experiences and give feedback. This is also an opportunity to provide a promotion code to encourage a return stay.
Direct booking engine display settings
Frequently Asked Questions
Can I ask guests additional questions during the booking process?
Yes, there is a custom field for adding a question. You can use this field to ask guests about dietary requirements or whether they're a member of your loyalty program. Their response is included in your booking notification email.
Can I customise the enquiry window?
Yes, We encourage giving guests all relevant information such as your office hours and reply times.