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Record a payment or refund for a reservation
Record a payment or refund for a reservation
Updated over 3 months ago

Manually record payments or refunds for reservations processed outside of Little Hotelier Pay. This includes cash payments and transactions processed on external point-of-sale (POS) systems or terminals. Keep track of outstanding payments and a record of all transactions for accounting purposes.


Record a payment

  1. Go to My apps > Front Desk > open the reservation on Calendar or Reservations

  2. On the Details tab, click Record Payment​ under the Booking Summary

  3. Enter the following details:

    1. Amount (full balance will be shown by default)

    2. Payment date

    3. Payment type

    4. Deposit

    5. Note

    6. Show note on invoice

    7. Email invoice

  4. Click Record


Record a refund

  1. Go to My apps > Front Desk > open the reservation on Calendar or Reservations

  2. Click on the Payments tab

  3. Click Record Refund

    1. Enter the following details:

    2. Amount

    3. Refund date

    4. Payment type

    5. Note

    6. (Optional) Show note on invoice

    7. (Optional) Email invoice

  4. Click Record Refund

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