Manually record payments or refunds for reservations processed outside of Little Hotelier Pay. This includes cash payments and transactions processed on external point-of-sale (POS) systems or terminals. Keep track of outstanding payments and a record of all transactions for accounting purposes.
Record a payment
Go to My apps > Front Desk > open the reservation on Calendar or Reservations
On the Details tab, click Record Payment under the Booking Summary
Enter the following details:
Amount (full balance will be shown by default)
Payment date
Payment type
Deposit
Note
Show note on invoice
Email invoice
Click Record
Record a refund
Go to My apps > Front Desk > open the reservation on Calendar or Reservations
Click on the Payments tab
Click Record Refund
Enter the following details:
Amount
Refund date
Payment type
Note
(Optional) Show note on invoice
(Optional) Email invoice
Click Record Refund