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Overview of Room Rates
Updated over 7 months ago

Important to know:

  • To create, edit or delete a Room Rate, go to Setup > Property & Room Settings > Rooms & Rates

Overview

Create Room Rates to sell your Room Types in different ways. Each plan sets unique rules for selling a room, like discounts, cancellation policies, or minimum stays.

Here are three common Room Rates:

  • Standard: base rate for all other Room Rates

  • Non-refundable: typically cheaper than the standard and doesn’t allow refunds

  • Breakfast included: standard rate plus breakfast

Create Room Rates for special occasions, lengths of stay, and booking windows. Maximise occupancy on your terms.


Create

Notes:

Adding a Room Rate in Front Desk:

  • Automatically creates a Room Rate in Direct Booking

  • Doesn’t automatically create a Room Rate in your connected channels. Manual setup is required on each channel account.

To create a Room Rate:

  1. Go to Setup > Property & Room Settings > Rooms & Rates > select +Add Room Rate under the Room Type

  2. Fill in the mandatory(*) fields and click Create

After creating a Room Rate

To ensure your new Room Rate is updated for any connected channels (not required for Direct Booking), you will need to:

  1. Go to Channel Manager and map the Room Rate

  2. Return to Front Desk and flush the data

To send a flush:

  • Go to Setup > Property & Room Settings > Rooms & Rates > select your Room Rate beneath the Room Type > General > scroll down and click on Flush


Edit

Here are some reasons why you might need to edit a Room Rate:

  • change the name of the Room Rate

  • modify any of the default minimum or maximum stay settings

  • change the release period

  • modify rate settings or maximum occupancy settings

  • add or remove promotions.

  • add, edit, or remove inclusions


To edit a Room Rate:

  1. Go to Setup > Property & Room Settings > Rooms & Rates > select the room rate beneath the Room Type > General

  2. Update the information you would like to edit

  3. Save any changes.


Delete

Deleting a Room Rate is permanent!

Here's what happens when you delete a Room Rate:

  • You can only delete a standard Room Rate by deleting the associated Room Type

Channels

  • Deleting a Room Rate from Front Desk will unmap its connection to all channels.

  • Tip: delete the Room Rate from each connected channel, then Front Desk to avoid overbookings

  • If a guest books a deleted Room Rate on a channel, you'll need to create the reservation manually

Reservations

  • You can't delete a Room Rate with active bookings unless they are cancelled or checked-out. Apply stop sells and wait for all reservations to be completed before deleting the Room Rate

  • Don’t move reservations to other rooms/rates/physical rooms just to delete a Room Rate as it can lead to overbookings and missing modifications or cancellations.

To delete a Room Rate:

  • Go to Setup > Property & Room Settings > Rooms & Rates > select the Room Rate beneath the room type > General > scroll down and Delete.

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