Important to know:
To create, edit or delete a Room Rate, go to Setup > Property & Room Settings > Rooms & Rates
Overview
Create Room Rates to sell your Room Types in different ways. Each plan sets unique rules for selling a room, like discounts, cancellation policies, or minimum stays.
Here are three common Room Rates:
Standard: base rate for all other Room Rates
Non-refundable: typically cheaper than the standard and doesn’t allow refunds
Breakfast included: standard rate plus breakfast
Create Room Rates for special occasions, lengths of stay, and booking windows. Maximise occupancy on your terms.
Create
Notes:
Adding a Room Rate in Front Desk:
Automatically creates a Room Rate in Direct Booking
Doesn’t automatically create a Room Rate in your connected channels. Manual setup is required on each channel account.
To create a Room Rate:
Go to Setup > Property & Room Settings > Rooms & Rates > select +Add Room Rate under the Room Type
Fill in the mandatory(*) fields and click Create
After creating a Room Rate
To ensure your new Room Rate is updated for any connected channels (not required for Direct Booking), you will need to:
Go to Channel Manager and map the Room Rate
Return to Front Desk and flush the data
To send a flush:
Go to Setup > Property & Room Settings > Rooms & Rates > select your Room Rate beneath the Room Type > General > scroll down and click on Flush
Edit
Here are some reasons why you might need to edit a Room Rate:
change the name of the Room Rate
modify any of the default minimum or maximum stay settings
change the release period
modify rate settings or maximum occupancy settings
add or remove promotions.
add, edit, or remove inclusions
To edit a Room Rate:
Go to Setup > Property & Room Settings > Rooms & Rates > select the room rate beneath the Room Type > General
Update the information you would like to edit
Save any changes.
Delete
Deleting a Room Rate is permanent!
Here's what happens when you delete a Room Rate:
You can only delete a standard Room Rate by deleting the associated Room Type
Channels
Deleting a Room Rate from Front Desk will unmap its connection to all channels.
Tip: delete the Room Rate from each connected channel, then Front Desk to avoid overbookings
If a guest books a deleted Room Rate on a channel, you'll need to create the reservation manually
Reservations
You can't delete a Room Rate with active bookings unless they are cancelled or checked-out. Apply stop sells and wait for all reservations to be completed before deleting the Room Rate
Don’t move reservations to other rooms/rates/physical rooms just to delete a Room Rate as it can lead to overbookings and missing modifications or cancellations.
To delete a Room Rate:
Go to Setup > Property & Room Settings > Rooms & Rates > select the Room Rate beneath the room type > General > scroll down and Delete.