What is a guest profile?
Little Hotelier creates a profile for every guest who stays at your property. The profile contains information such as first name, last name, email address and past reservations.
Understand your guests and see their preferences for future stays or offer them special deals or seasonal offers to keep them coming back to your property.
How are guest profiles created?
Guest profiles are created automatically when a reservation is made, based on details in:
Details: primary contact information (mandatory: first name, last name and optional: email address) is unique
Guests: when additional guests are added to a reservation with unique details
What information is included on a guest profile?
Depending on what fields were filled in on your guest’s profile under a reservation, a guest profile can have the following fields:
Guest details: name, address, phone number, identification details
Recent bookings: information about previous stays at your property (booking reference, stay dates, room type)
Marketing preferences: whether the guest consents to receiving promotional emails
Searching for guests
Find guest profiles using the search bar on the Guests tab. Search by name, email, phone number or booking number.
Updating guest profiles
Notes about guests cannot be saved within profiles, notes can be added to any related reservations.
Search for the guest and click on their name or View/Edit profile
Update any details under Guest Details
Click Update guest details to save changes
Deleting guest profiles
Guest profiles can be deleted in order to comply with data protection laws (GDPR) or removing duplicates.
Search for the guest and click on their name or View/Edit profile
Click Delete Profile and confirm
Notes:
You cannot delete profiles with upcoming or ongoing reservations
Delete a profile is permanent
Past reservations with a deleted guest profile will show asterisks (*) instead of guest information
Deleting guest profiles for upcoming reservations
To delete a guest profile associated with a future reservation, you will need to replace the guest’s details in the reservation first:
Find the reservation on Calendar or Reservations
Open the reservation
If the guest was the primary contact, update the Details tab with new guest information
If not the primary contact, update details in the Guests tab
This creates a new profile for the new guest. Now you can delete the original profile.