Customer Support

Only Admins with user management enabled can add or edit users

Managing users requires Admin privileges. The initial Admin can grant these permissions to others

- Only Admins with user management enabled can add or edit users
- Managing users requires Admin privileges. The initial Admin can grant these permissions to others

Click on your property name top right &gt; Manage users

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Click your property name at the top right hand side &gt; Manage users

Fill in user details: email, name and preferred language

1. Click your property name at the top right hand side &gt; Manage users
2. Click Add user
3. Fill in user details: email, name and preferred language
4. Select the apps your user needs
5. Choose user level
6. Click Save

Note: New users will receive an activation email that is valid for 24 hours. Once activated, they’re ready to login.

Disable/re-enable users: temporarily restrict access or grant it back as needed

Unlock users: help users regain access if they forget their password, this happens when a user has unsuccessfully attempted to log in 6 or more times and their account is locked. To unlock the account, the user will need to click Forgot password on the login screen and follow the steps on screen

Edit user permissions: modify app access and user level at any time

Delete a user: deleting is permanent, disabling a user is easier than deleting them.

- Disable/re-enable users: temporarily restrict access or grant it back as needed
- Unlock users: help users regain access if they forget their password, this happens when a user has unsuccessfully attempted to log in 6 or more times and their account is locked. To unlock the account, the user will need to click Forgot password on the login screen and follow the steps on screen
- Edit user permissions: modify app access and user level at any time
- Delete a user: deleting is permanent, disabling a user is easier than deleting them.

An overview of the permissions that can be given to General users.

Calendar: create and manage reservations and room closures

Reservations: view reservation details (excluding credit card information) and generate reservation reports

Inventory: manage rates, availability and restrictions

Guests: view and edit guest profiles

Reports: generate and view all reports

Housekeeping: view and edit the Housekeeping report only

Setup: configure Front Desk and booking engine settings ​

- Calendar: create and manage reservations and room closures
- Reservations: view reservation details (excluding credit card information) and generate reservation reports
- Inventory: manage rates, availability and restrictions
- Guests: view and edit guest profiles
- Reports: generate and view all reports
- Housekeeping: view and edit the Housekeeping report only
- Setup: configure Front Desk and booking engine settings ​

Config: manage rooms and rates, channels, PMS and general settings

Reservations: search and manage reservations and generate reports

Payments: view payment card details (requires Reservations permission) ​

- Config: manage rooms and rates, channels, PMS and general settings
- Inventory: manage rates, availability and restrictions
- Reservations: search and manage reservations and generate reports
- Payments: view payment card details (requires Reservations permission) ​

General user: manage Reservations, Inventory, Setup and Reports

Admin user: has all General user permissions plus management Payments and payment gateways

- General user: manage Reservations, Inventory, Setup and Reports
- Admin user: has all General user permissions plus management Payments and payment gateways

Overview

Create a new user

Permissions