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Create and manage users
Updated over a week ago

Overview

  • Only Admins with user management enabled can add or edit users

  • Managing users requires Admin privileges. The initial Admin can grant these permissions to others

To access Manage users:

Click on your property name top right > Manage users


Create a new user

  1. Click your property name at the top right hand side > Manage users

  2. Click Add user

  3. Fill in user details: email, name and preferred language

  4. Select the apps your user needs

  5. Choose user level

  6. Click Save

Note: New users will receive an activation email that is valid for 24 hours. Once activated, they’re ready to login.

Additional options

  • Disable/re-enable users: temporarily restrict access or grant it back as needed

  • Unlock users: help users regain access if they forget their password, this happens when a user has unsuccessfully attempted to log in 6 or more times and their account is locked. To unlock the account, the user will need to click Forgot password on the login screen and follow the steps on screen

  • Edit user permissions: modify app access and user level at any time

  • Delete a user: deleting is permanent, disabling a user is easier than deleting them.


Permissions

An overview of the permissions that can be given to General users.

Front Desk

  • Calendar: create and manage reservations and room closures

  • Reservations: view reservation details (excluding credit card information) and generate reservation reports

  • Inventory: manage rates, availability and restrictions

  • Guests: view and edit guest profiles

  • Reports: generate and view all reports

  • Housekeeping: view and edit the Housekeeping report only

  • Setup: configure Front Desk and booking engine settings

Channel Manager

  • Config: manage rooms and rates, channels, PMS and general settings

  • Inventory: manage rates, availability and restrictions

  • Reservations: search and manage reservations and generate reports

  • Payments: view payment card details (requires Reservations permission)

Direct Booking

  • General user: manage Reservations, Inventory, Setup and Reports

  • Admin user: has all General user permissions plus management Payments and payment gateways


Payments

Both General and Admin users have access to Little Hotelier Pay.

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