Manage billing users:
Go to Billing > click on your Property Name in the top right hand corner and select Billing from the drop down list
Only billing users can access
Overview
Billing users are people with access to your Little Hotelier Billing portal. They can:
View and pay invoices
Set up automatic payments
Update payment details
Download invoices and adjustments
Manage other billing users (create, assign roles)
Notes:
Only billing users can access the self-service billing portal
Billing users are different to Admin users
The first billing users are created during your onboarding process
All billing users receive invoices as PDF files
Only the primary billing user receives payment receipts
Billing users cannot be edited. Create a new user and delete the old one to update details
There can only be one primary billing user. You must assign the role to another user before you can delete a primary billing user
Adding a billing user
There are two ways to add a billing user:
Use an existing Little Hotelier user: choose a user with General or Admin permissions
Create a new billing user: this user will only have access to the Billing portal
How to add a billing user
Click on your Property Name in the top right hand corner and select Billing from the drop down list
Click on Billing users > Add billing user
Choose Existing or New
Select a user (Existing) or enter details (New)
Click Add (the user will receive an email notification)
Assigning a primary billing user
Click on your Property Name in the top right hand corner and select Billing from the drop down list
Click on Billing users
Find the billing user and click edit (pencil icon)
Select Assign role of primary billing user from the Actions drop down list
Confirm by clicking Assign
Update a billing user
⚠️ Billing users cannot be edited directly.
To update a billing user's details, including their name or e-mail address, you will need to create a new billing user with the correct details, then delete the old one.
Deleting a billing user
Click on your Property Name in the top right hand corner and select Billing from the drop down list
Click on Billing users
Find the user you want to delete and click edit (pencil icon)
Select Remove from the Actions drop down list
Confirm by clicking Remove
Need to delete the Primary billing user?
Another billing user must be assigned as the Primary billing user role first, before you can delete the account.
Need to delete your own billing user?
You can't delete the account for the email address you are logged in with. Ask another billing user to delete it for you, or add a new billing user with your new email address, then log in with that account and delete the old one.