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Billing: How to pay invoices and set up automatic payment
Billing: How to pay invoices and set up automatic payment

Pay an invoice, enable automatic payment or update your payment method.

Updated over 7 months ago

Important to know:

  • To go to Billing, click on your Property Name in the top right hand corner and select Billing from the drop down list

  • Only billing users can access self-service Billing

Paying an invoice

There are two options for paying invoices:

  • Make a one-time payment for an invoice

  • Automatic payments: set up automatic debits to save time and avoid late fees

Accepted payment methods

  • Credit card

  • Bank transfer (allow up to 5 business days for processing)

  • Direct debit (only available for properties located in the United Kingdom, European Union (Single Euro Payments Area countries only), United States of America, Australia, and New Zealand)

Notes:

  • Pay invoices in full by the due date to avoid service disruptions

  • Unpaid invoices can lead to disabled user access

  • Invoice due dates may vary depending on your Little Hotelier products

Pay an invoice

  1. Click on your Property Name in the top right hand corner and select Billing from the drop down list

  2. Click on Accounts

  3. Find the account with an unpaid balance and click Pay Now

  4. Select the invoice(s) you want to pay

  5. Click on Proceed to payment

  6. Choose your payment method and enter the required details

  7. Tick Enable automatic payment (optional) to set up automatic payments for this method

  8. Click Submit to complete the payment


Automatic payments

Enable automatic payments to avoid missed payments and save time. It will automatically pay invoices and adjustments on their due date using your chosen method.

Automatic payments stop after two failed attempts due to insufficient funds or expired cards. You'll be notified and need to update your payment details.

Enable automatic payment

  1. Click on your Property Name in the top right hand corner and select Billing from the drop down list

  2. Click on Accounts

  3. Click Enable automatic payment on the desired account

  4. Choose your payment method and enter the details

  5. Click Save to activate automatic payments

Notes:

  • Automatic payments are triggered on the invoice due date

  • The primary billing user will be notified via email if a payment fails

  • To disable automatic payment for a billing account, please contact our support team.


Update your payment method

  1. Click on your Property Name in the top right hand corner and select Billing from the drop down list

  2. Click on Accounts

  3. Click Update payment method for the desired account

  4. Select your new payment method and enter the details

  5. Click Save to update the payment method

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