Important to know:
To go to Billing, click on your Property Name in the top right hand corner and select Billing from the drop down list
Only billing users can access self-service Billing
Paying an invoice
There are two options for paying invoices:
Make a one-time payment for an invoice
Automatic payments: set up automatic debits to save time and avoid late fees
Accepted payment methods
Credit card
Bank transfer (allow up to 5 business days for processing)
Direct debit (only available for properties located in the United Kingdom, European Union (Single Euro Payments Area countries only), United States of America, Australia, and New Zealand)
Notes:
Pay invoices in full by the due date to avoid service disruptions
Unpaid invoices can lead to disabled user access
Invoice due dates may vary depending on your Little Hotelier products
Pay an invoice
Click on your Property Name in the top right hand corner and select Billing from the drop down list
Click on Accounts
Find the account with an unpaid balance and click Pay Now
Select the invoice(s) you want to pay
Click on Proceed to payment
Choose your payment method and enter the required details
Tick Enable automatic payment (optional) to set up automatic payments for this method
Click Submit to complete the payment
Automatic payments
Enable automatic payments to avoid missed payments and save time. It will automatically pay invoices and adjustments on their due date using your chosen method.
Automatic payments stop after two failed attempts due to insufficient funds or expired cards. You'll be notified and need to update your payment details.
Enable automatic payment
Click on your Property Name in the top right hand corner and select Billing from the drop down list
Click on Accounts
Click Enable automatic payment on the desired account
Choose your payment method and enter the details
Click Save to activate automatic payments
Notes:
Automatic payments are triggered on the invoice due date
The primary billing user will be notified via email if a payment fails
To disable automatic payment for a billing account, please contact our support team.
Update your payment method
Click on your Property Name in the top right hand corner and select Billing from the drop down list
Click on Accounts
Click Update payment method for the desired account
Select your new payment method and enter the details
Click Save to update the payment method