Important to know:
To go to Billing, click on your Property Name in the top right hand corner and select Billing from the drop down list
Only billing users can access self-service Billing
Navigating the Little Hotelier Billing portal
The Billing portal helps you manage your Little Hotelier invoices and payments. Use the tabs on the left to access different features:
Overview: see your billing account/s and any outstanding balances
Invoices: view, download and manage invoices and payments for each account
Booking fees: view pending and invoiced booking fees for your commission based subscription (Little Hotelier Basics and Flex) or products (Demand Plus). See a breakdown of how booking fees are calculated and the billable amount for each transaction.
Accounts: update payment methods for your billing accounts
Billing users: (for Billing users only) manage users who can access self-serve Billing
Multiple billing accounts
You can have separate billing accounts for different Little Hotelier products such as your subscription and any value add products like Demand Plus. Each account is billed separately. Ensure automatic payments are set up for each account you want them enabled for.
Viewing invoices
Each account has a View invoices button leading you to the Invoices tab. Here you can see past and current invoices, payments and adjustments for that account.
Paying invoices
If your account balance isn't zero and you see a Pay now button, there’s an outstanding invoice. Click Pay Now to make a payment. When completing payment, you can choose to enable automatic payments for future invoices, saving you time and avoiding missed payments.
Automatic payments and account balance
Set up automatic payments per account or update your payment method in the Accounts tab
Paying a pending invoice in full will set your account balance to zero
Overpayments will be credited to future invoices
Billing account status
No status shown: no overdue invoices but there might be an upcoming payment due. Settle it before the due date.
Overdue: one or more invoices are overdue. Pay them immediately to avoid restricted access or cancellation of your services.