If you need to transfer your Little Hotelier account to a new owner, you can request a change of ownership instead of cancelling your subscription.
If you have recently sold your property, are no longer directly managing your account, or need to transfer the account to a new manager, you can transfer your account to a new owner without the need to cancel your subscription.
How to request a change of ownership
Requesting a change of ownership for your Little Hotelier account must be done by the Primary Billing user:
Log into Little Hotelier.
Click on your Property Name in the top right hand corner and select Billing from the drop down list.
You will be redirected to the self-service Billing portal. Click into the Accounts tab.
Click Manage account.
This opens the account request form, click Continue and select Change the ownership of my account.
Complete the required fields in the form.
Who can request a change of ownership?
Only the Primary billing user can request a change of ownership. To manage billing users, click on your Property Name > select Billing > click the Billing users tab.
How will I know my change of ownership request has been processed?
If you are a Little Hotelier Basics customer and signed up online, your request will be actioned as soon as possible and you will receive an email confirming that your request has been processed.
If you are not a Little Hotelier Basics customer and set up with the help of our team, you will be contacted to confirm your details and gather any additional information.
I've taken over ownership of a property — how do I get access to the Little Hotelier account?
If a Little Hotelier account needs to be transferred to you as the new owner or manager of a property, the current account holder needs to submit a change of ownership request and nominate you as the new owner. If you cannot contact the current account holder or do not have access to the account, contact our support team for assistance.