Note: Account hold is not available for Little Hotelier Basics accounts.
Little Hotelier offers customers who are considering cancelling their subscription the option to temporarily place their account On Hold.
On hold lets you temporarily suspend your account for 3 months at a reduced fee. Whether it’s renovations, government restrictions or unexpected closures, this option gives you flexibility to keep your account.
On hold periods must be in whole months (e.g; January to March) and during this time all products are paused. A request must be made before the hold period begins. If you have a contract, there might be limitations on using on hold.
If you’re thinking of placing your Little Hotelier subscription on hold, our team is here to help. Contact us if you would like to book a call to discuss any issues and potential solutions before placing your account on hold.
Before placing your subscription on hold
While your account is on hold any available rooms will still be bookable online. Before placing your account on hold please check your Inventory to ensure your prices, availability, stop sells, and any other restrictions are accurate and up to date.
An upfront hold payment will replace your normal full subscription during the hold period and once it ends, you will return to the full subscription fee. Details about the on hold fee will be discussed with you after requesting the hold.
While your subscription is on hold
Your channels stay connected to receive future bookings.
User access restricted. User logins will be disabled to prevent any accidental changes.
How to put your subscription on hold
Requests can only be made by the Primary billing user or Billing users. To manage billing users, click on your Property Name > select Billing > click the Billing users tab.
To put your Little Hotelier subscription on hold:
Click on your Property Name in the top right hand corner and select Billing from the drop down list.
You will be redirected to the self-service Billing portal, select Accounts.
Click Manage account.
This opens the account request form, click Continue and select Temporarily place my account on hold.
Complete the required fields in the form.
Notes:
If you are a Little Hotelier Basics customer and signed up online, your request will be actioned as soon as possible and you will receive an email confirming that your request has been processed.
If you are not a Little Hotelier Basics customer and set up with the help of our team, you will be contacted to confirm your details and gather any additional information.
Demand Plus - Hotel Metasearch
You have the option to suspend or cancel Demand Plus. After your Cancellation date, you’ll no longer have access to reconcile Demand Plus reservations. Our Accounts team will send a final invoice for all future reservations, so it’s important to do a final reconciliation for all future bookings before the cancellation date.
How to reactivate your account after on hold
If your Little Hotelier account is on hold, we’ll contact you near your reactivation date to confirm reopening and next steps.
When reactivating your account, we will also activate your billing and user access.
If your property has completed renovations and you’ve changed your room configuration, make sure to amend your setup and configuration (room types, room rates, mapping and channel connections) in all systems.