Note: Account hold is not available for Little Hotelier Basics accounts.
Little Hotelier offers customers who are considering cancelling their subscription the option to temporarily place their account On Hold.
On hold lets you temporarily suspend your account for 3 months at a reduced fee. Whether it’s renovations, government restrictions or unexpected closures, this option gives you flexibility to keep your account.
On hold periods must be in whole months (e.g; January to March) and during this time all products are paused. A request must be made before the hold period begins. If you have a contract, there might be limitations on using on hold.
If you’re thinking of placing your Little Hotelier subscription on hold, our team is here to help. Contact us if you would like to book a call to discuss any issues and potential solutions before placing your account on hold.
Before you begin
Only the Primary billing user can submit requests
Hold periods must be in whole months (e.g., January to March)
Customers on a contract may have limitations on using the hold option
Account hold is not available for Little Hotelier Basics accounts
Important
Rooms will remain bookable online during the hold period
Update your inventory before requesting a hold (check pricing, availability, stop sells and any other restrictions)
An upfront hold payment will replace your regular subscription fee
After the hold period, you’ll return to full subscription pricing
During the hold period
Channels stay connected to receive future bookings
User access restricted. User logins will be disabled to prevent any accidental changes.
How to put your subscription on hold
To put your Little Hotelier subscription on hold (must be Primary billing user):
Click on your Property Name in the top right hand corner and select Billing from the drop down list.
You will be redirected to the self-service Billing portal, select Accounts.
Click Manage account.
This opens the account request form, click Continue and select Temporarily place my account on hold.
Complete the required fields in the form.
Notes:
If you are a Little Hotelier Basics customer and signed up online, your request will be actioned as soon as possible and you will receive an email confirming that your request has been processed.
If you are not a Little Hotelier Basics customer and set up with the help of our team, you will be contacted to confirm your details and gather any additional information.
How to reactivate your account after on hold
If your Little Hotelier account is on hold, we’ll contact you near your reactivation date to confirm reopening and next steps.
When reactivating your account, we will also activate your billing and user access.
If your property has completed renovations and you’ve changed your room configuration, make sure to amend your setup and configuration (room types, room rates, mapping and channel connections) in all systems.