If your property is closing, you’re switching to a different provider, or for any other reason, you can cancel your Little Hotelier subscription.
Before you cancel
Alternative options
Before cancelling, consider whether one of these alternatives might better suit your situation:
On Hold: provides you with the flexibility to suspend your subscription for up to three months, which can be helpful during renovations or short term closures
Change of ownership: if you have recently sold your property or will not be directly managing your account this option gives you the ability to transfer your account to a new owner
Important
Check your subscription’s terms and conditions (sent to contact at sign up)
Only the Primary billing user can submit cancellation requests
30-day notice: cancellations require 30 days’ notice, starting from date request is submitted
Early termination fees: If you cancel before your contract term ends, an early termination fee equal to the remaining balance of your contract will apply
Active contract: If your contract ends more than 30 days from now, we recommend submitting your request 30 days before the contract end date to help avoid early termination fees
For product or contract-specific terms (including different notice periods for certain add-ons, please refer to your signed agreement
Cancelling your account does not automatically remove your property from OTA channels or stop incoming bookings. You will need to manage or close inventory directly in each channel’s extranet
You cannot cancel a product that is part of a bundle (core subscription) on its own
Get support
If you’re considering cancelling your Little Hotelier subscription, our team is here to help. Contact us to discuss any issues and potential solutions before cancelling.
How to cancel my subscription
To cancel your Little Hotelier subscription:
Go to My Apps > Front Desk (must be the primary billing user).
Click on your Property Name in the top right hand corner and select Billing from the drop down list.
You will be redirected to the self-service Billing portal, select Accounts.
Click Manage account.
This opens the account request form, click Continue and select Cancel my account.
Complete the required fields in the form.
Notes:
If you are a Little Hotelier Basics customer and signed up online, your request will be actioned as soon as possible and you will receive an email confirming that your request has been processed.
If you are not a Little Hotelier Basics customer and set up with the help of our team, you will be contacted to confirm your details and gather any additional information.
Cancelling your Little Hotelier account does not automatically disconnect your property from OTA channels or stop incoming bookings
Cancel Little Hotelier products
You can cancel individual Little Hotelier products without cancelling your entire subscription. This includes products like:
Demand Plus
Guest Engagement
Little Hotelier Pay
Website Builder
Some of these can be paused or cancelled directly in Little Hotelier - see steps below. For the others, contact us to discuss options.
Cancel Demand Plus - Hotel Metasearch
Option to suspend or cancel
After cancellation, you’ll lose access to reconcile Demand Plus reservations
Complete final reconciliation before cancelling
Accounts team will send a final invoice for future reservations
Cancel Little Hotelier Pay
Consider disabling deposits for direct booking rates instead of cancelling Little Hotelier Pay
No 30-day cancellation policy
How can I reactivate my account?
Whether you cancelled your Little Hotelier subscription recently or a while back, we’re here to help reactivate your account.
If you have cancelled recently (within 30 days): please reach out to our support team to discuss reactivation options.
If you have cancelled more than 30 days ago: get in touch with our sales team to discuss reactivation options. Setup fees and new pricing may apply.