Note: General users will only have access to certain sections of the app based on user permissions granted by Admin users.
The Little Hotelier mobile app is designed to provide you with a convenient way to manage your property on the go. The navigation menu at the bottom of the screen consists of Home, Calendar, Reservations, Closed rooms and Distribution.
Home
Manage daily operations with a real-time overview of your property’s performance and reservation activities.
High-level overview of today’s performance and reservation activities (Check-ins, Check-outs, Stay- throughs, Cancellations and New bookings)
Availability: view availability of rooms for the the next five days
Performance:
Rooms sold: view the total number of rooms sold within the past five days
Revenue: see the total revenue generated within five days
Channel breakdown: shows the number of bookings by channel based on the selected date range in the Rooms sold or Revenue graph
Settings: access the app settings
Calendar
Create new reservations, cancel or modify existing ones, allocate rooms and create or edit room closures.
Default view: displays the current date
Navigation: swipe left or right to view past or future dates, up or down to navigate between room types
Add:
Reservation: tap and hold on an empty room to create a new reservation
Room closure: tap +Add and select Room closure
Room types: view potential reservations and closures for specific room types
Reservations
Default view: displays the current date
Navigation: tap on the Date to select a different date
Add reservation: tap +Add to create a new reservation
Viewing reservations:
Tap on a reservation to view its status, guest name, reservation dates, room details and outstanding amount
Actions
Check-in/Check-out: change the status of a reservation
Edit: modify reservation details, add new rooms, assign unallocated rooms, edit guest details or update extras
Cancel: cancel a reservation
Payments and Refunds: process payments and refunds
Distribution
View and manage your property’s day-to-day availability, pricing and restrictions on-the-go:
View availability by room type
Update individual room rates or update room rates in bulk
Add room rate restrictions such as Min stay, Max stay, Close to website, Close to channels, Close to arrival (CTA), Close to departures (CTD)
Add bulk updates to rates and restrictions for multiple date ranges in a single update
Filter the inventory grid to show all rates and availability or only availability
View up to 731 days of your inventory and availability in advance
Closed rooms
This displays room closures in chronological order. Tap +Add to create a new room closure. Tap on a closed room to view or edit its details.
Settings
Settings can be accessed by tapping on the gear icon on the top left of the Home screen. Customise your app preferences and access support. You can also view:
Property details
Property status: view property status information
Channel status: view the status of connected channels
Switch property: select another property if you manage multiple
Preferences
Notification settings: customise which notifications you receive (cancelled reservations, new reservations, check-ins, check-outs)
Sign up for the Beta: participate in beta programs and try new features
Help and support
Leave feedback: share feedback with us
Rate us on app store
Help Centre: search our help centre
Chat support: start a chat with our support team