Important to know:
You need to have a Little Hotelier account in order to use the Little Hotelier app. If you don’t yet have a Little Hotelier account and you wish to have one, contact our sales team.
Navigate the Little Hotelier mobile app
The app has a main navigation menu at the bottom of the screen consisting of four sections: Home, Calendar, Reservations, Closed rooms and Settings.
Home
Home is a dashboard that can be accessed by Admin users and General users with Reports permissions enabled. This section contains:
Settings — learn more about the Little Hotelier mobile app settings.
High-level overview of your property’s performance and reservation activities. Below are the reports:
Today — your property’s Check-ins , Check-outs , Stay Throughs , Cancellations , and New bookings for the present day.
Available rooms — the rooms available across five days. (You can scroll across the dates to view up to 14 days of availability.)
Performance :
Rooms sold — shows the total number of rooms sold within 5 days.
Revenue — shows the total revenue made within 5 days. Note: You can view the individual Rooms sold or Revenue data in a graph, and scroll across the dates to view up to 14 days of data.
Channel breakdown — shows the number of bookings per channel based on the date/s set in the Rooms sold or Revenue graph.
Calendar
Calendar — which displays the present day’s date by default — features the following functions from top to bottom.
Date — tap this and select a past, present, or future date.
Today — tap this to return to the present day’s date on the calendar.
Add — tap this and select one of the following options:
Add a new reservation — this can also be done via Reservations.
Add a room closure — this can also be done via Closed rooms.
Below the dates are your room types — which can be selected to view potential reservations and/or room closures — as well as the physical rooms associated with them.
💡 Note:
To move right or left on the Calendar and see past or future dates respectively, tap on the calendar and drag towards the date you are looking for.
Likewise, you can move up and down through your room types by tapping on the calendar and dragging towards the room type you are looking for.
To add a new reservation on the calendar, tap and hold on an empty physical room to open a panel that can be used to define or modify the length of stay.
Reservations
Showing the current day’s date by default, Reservations includes the following functions:
Date — as with the Calendar , tap on this in the top left of the screen to navigate to a past, present, or future date.
Add — tap this to add a new reservation.
Select a date and a corresponding reservation on Reservations to view its details:
status ( Confirmed , Checked in , Checked out , or Cancelled )
guest name
check-in and check-out dates
room type and physical room booked
amount outstanding
The following actions are also available:
Change the status of a Confirmed reservation by tapping on Check in.
Change the status of a Checked in reservation by selecting Check out.
Tap on a reservation to check or edit its reservation details, and if necessary, add new rooms, assign unallocated rooms, edit guest details, or update extras.
Tap on a reservation and select Cancel to cancel it. ( about .)
Tap on the Take payment button and choose either of the following options:
Record a payment — record a payment for a reservation that was not made via Little Hotelier.
Process a payment — action a payment for a reservation (provided you have set up a payment gateway enabling you to charge guests through Little Hotelier).
Tap on a reservation and select Payments and Refunds to process and record refunds.
Closed rooms
Closed rooms displays your room closures in chronological order.
Tap the Add button to create a new room closure at the top of the screen.
To check or edit a closed room’s details, tap on it and follow the necessary steps.
💡 Closing a room prevents its physical room from being booked and lowers its room type’s availability.
Settings
Settings can be accessed by either tapping on the gear icon on the top right of the Home screen (if you are an Admin user or a General user with Reports permissions enabled), or tapping on Settings at the bottom of the screen (if you are not an Admin user or a General user with Reports permissions enabled).
The Settings section is comprised of:
Property’s name and address — view your property’s name and address. (To change your property name and address, please use the desktop version of Little Hotelier.)
The Switch Property option — if you have multiple properties, click this to open the property menu, and select the property you want to view.
Preferences :
Notification settings — determine which Little Hotelier notifications you want to receive on your device by tapping on this to open a menu, then and enable or disable the toggles for any of the following options:
Cancelled reservations — if enabled, the app will notify you whenever a reservation is cancelled.
New reservations — if enabled, the app will inform you whenever a reservation is booked.
Check-ins — if enabled, the app will inform you whenever a reservation has been marked as checked in.
Check-outs — if enabled, the app will inform you whenever a reservation has been marked as checked out.
Sign up for Beta — tap this option if you want to take part in our beta programs and try new features before they are released.
Help & Support:
Leave feedback — opens a draft e-mail you can use to share feedback about the Little Hotelier app.
Chat support — initiates contact with our support team.
Log out — sign out from your user session in the app.
Little Hotelier app version — find your app’s version at the bottom of the Settings screen. (Useful when sharing feedback or talking with our support team)