Can I connect to an existing Airbnb listing?
Yes, you can connect to an existing Airbnb listing. When mapping, your settings will be prefilled from your Airbnb listing, but you can edit them as needed.
What syncs when Airbnb enhanced sync is enabled?
With enhanced sync for Airbnb, your Channel Manager will sync the following to Airbnb:
Channel rate configuration and inventory updates (rates, availability, restrictions)
Property content (for example descriptions, policies, services)
Media
Enhanced sync allows you to centrally manage your Airbnb listing directly through your Channel Manager.
Why can I no longer update some Airbnb settings in my Channel Manager?
If specific settings are changed via the Airbnb extranet, you will no longer be able to update them in Channel Manager.
To unlock these fields and update sync preferences:
Go to your Airbnb extranet.
Navigate to Listing > Edit Preferences > Property management software.
Select “Manage from SiteMinder instead”.
Can I connect more than one Airbnb listing to the same Channel Manager?
Yes, you can connect more than one Airbnb listing to the same Channel Manager, if all listings belong to the same host and are located at the same address.
Can I have more than one Airbnb host account connected to the same Channel Manager?
No, you cannot have more than one Airbnb host account connected to the same Channel Manager.
You can only connect one host ID to each SiteMinder account.
Can I connect one Airbnb host account to multiple Channel Managers?
Yes, you can connect one Airbnb host account to multiple Channel Managers. You should only connect listings located on the same address for each Channel Manager.
⚠️ If you disconnect an Airbnb host account that is linked to multiple Channel Managers, it will be automatically disconnected from all of your Channel Managers. This is because our system has a single ‘host ID’ for that Airbnb host account, and all of your Channel Managers would be connected to the same ID.
What are Airbnb’s standards for hotels and other hospitality businesses?
Airbnb has specific standards that hotels and hospitality businesses must meet to be listed on their platform.
If your property does not meet these standards, Airbnb will not set your property live. If your channel and listing details are incorrectly filled out, Airbnb will contact you and ask you to edit your account details before your property can go live.
💡 You can read Airbnb's full standards for hotels and other hospitality businesses here.
Will I keep my superhost status and reviews when connecting my Airbnb listing?
Yes, you will keep your superhost status and reviews when connecting your Airbnb listing to your Channel Manager.
Do I need to accept the 'Instant Book' feature?
Yes, if you connect to Airbnb, your property will be automatically available for instant booking on Airbnb. This means that guests can book your listing instantly without needing to send a booking request and wait for your approval.
Configure the type of guests allowed to book your listing, and review your Instant book welcome message, if required.
I am logged into my existing Airbnb account, but my Channel Manager is not recognising it
If you are logged into your existing Airbnb account, but your Channel Manager is not recognising it, please check that you are logged into Airbnb:
with the right Airbnb host account;
in a separate tab on the same browser you are using to connect from your Channel Manager.
If you have done the above, please check that you have completed Airbnb’s profile information. Go to Airbnb’s extranet and make sure that you have at least:
one profile picture uploaded
an e-mail address
a phone number
a work e-mail.
I am getting an ‘Account is already connected’ error
If you are getting an ‘Account is already connected’ error, this could be due to the following:
Signing into the wrong Airbnb host account — if you have more than one Airbnb host account, before attempting to connect again, make sure you are signed in to the right Airbnb account you want to connect to, and it is open in a separate tab. That Airbnb account must not be connected to any other Channel Managers.
You need to clear your browser’s cache and cookies — sometimes, your browser’s cache and cookies need to be cleared, which may log you out of your accounts. As a workaround, you can try using a different browser to connect Airbnb, or log in using an incognito window.
Your Airbnb host account was connected with your Channel Manager in the past — if your Airbnb host account used to be connected to your Channel Manager, disconnect the Airbnb account before re-connecting to your Channel Manager.
💡To disconnect your Airbnb account, follow these steps:
In the Airbnb extranet, click on your profile picture at the top right corner.
Go to Account > Privacy and Sharing.
Scroll down to see your Connected App.
Click on Remove access.
Why was my Airbnb listing rejected?
Once you have saved your mapping, your listing will be sent to Airbnb for review. The review may take several days, after which your listing will be accepted or rejected according to Airbnb’s criteria.
Your Airbnb listing may be rejected if it doesn't meet these requirements:
Listing name must be at least 12 characters
Description of the space must be at least 50 characters
There must be at least 5 amenities selected
There must be at least 7 images uploaded
All images must be at least 800 x 500 pixels
Check-in/check-out times must match between Airbnb and your platform
There must be at least 3 hours between check-in and check-out
Some fields cannot contain e-mail addresses, website URLs, phone numbers, emojis, repeated special characters, or words in all capital letters.
If my Airbnb listing was rejected, how can I re-submit it for review?
If your Airbnb listing was rejected, you can fix the issues by editing the rate configuration, then re-submit it for review.
Review the error message(s).
Fix the issues(s) by updating the channel rate configuration (like room rate settings, occupancy details, media, etc).
Click Save to save the updated configuration.