Disable a channel connection
To disable a channel connection:
Go to My Apps > Channel Manager > Channels
Find the channel
Click on it and select Configure
Go to Channels Setting tab
Click the Disable connection to [channel name] button
Important notes:
Disabling a channel stops inventory updates from being sent from Little Hotelier to the channel for all channel rates
Disabling the channel will not send a stop sell or delete the rates in the channel's extranet (except for Airbnb)
Going forward you will need to manually manage or delete your rates directly in your channel's extranet. Contact the channel directly for help managing your rates and property listing
How do I disconnect a single channel rate instead of the entire channel?
If you only want to disconnect one specific channel rate rather than the entire channel:
Go to My Apps > Channel Manager > Channels
Find the channel and click Configure
Click on the Rooms & Rates tab
Click on the channel rate
Select Disconnect from channel
How to disconnect Airbnb
To properly disconnect Airbnb:
Disable the channel first in My Apps > Channel Manager > Channels > Airbnb > Configure > Channels Setting
Revoke the authorisation token in the same Channels Setting tab
Or revoke the authorisation token directly in your Airbnb host account
Remove a disabled channel
To delete a disabled channel from your "All channels" list, please contact our support team.
Your request must come from an admin user or the main contact for your property.
⚠️ Note before removing a channel:
First, you must disable the connection in channel settings and delete the Little Hotelier connection from the channel’s extranet
Note that all mapping and data will be permanently lost
After removal, you won't be able to view any past reservations from this channel. Before removing a channel, ensure there are no active or pending reservations