What happens when you disable a channel
Disabling a channel connection only stops new inventory updates (availability, rates, and restrictions) from being sent from your Channel Manager to the channel. Any availability, rates, and restrictions already sent to the channel will remain, and will still be bookable if not on stop sell. Once the connection is disabled, you will need to manually manage or delete your rates directly in the channel's extranet.
Disabling the channel in Little Hotelier does not automatically:
Send a stop sell to the channel
Delete your rates from the channel's extranet
Close your rates or availability on the channel
Delete your property listing on the channel
Delete the channel from your "My Channels/All channels" list
Exception: Airbnb is the only channel that automatically removes rates when disabled.
⚠️ Disabling a channel does not delete it or remove it from your account. The channel stays in your My Channels/All channels list in Channel Manager. Only our support team can delete a disabled channel, and the request must come from an admin user or the main contact for your property.
⚠️ Important: Availability, rates, and restrictions already sent to the channel are not removed when you disable it. Review them in the channel's extranet, or your property may keep receiving bookings even though Little Hotelier has stopped updating inventory.
Disable a channel connection
To disable a channel connection:
Go to My Apps > Channel Manager > Channels
Find the channel
Click on it and select Configure
Go to Channels Setting tab
Click the Disable connection to [channel name] button
Important notes:
Disabling a channel stops inventory updates from being sent from Little Hotelier to the channel for all channel rates
Disabling the channel will not send a stop sell or delete the rates in the channel's extranet (except for Airbnb)
Going forward you will need to manually manage or delete your rates directly in your channel's extranet. Contact the channel directly for help managing your rates and property listing
Disabling a channel will not remove it from the "My channels/All channels" list
💡 Note: Some channels use a single connection to distribute to multiple consumer brands (for example Expedia also lists on Hotels.com and Wotif). To stop listing on just one brand within a group like this, contact the main channel (for example Expedia) directly.
How do I disconnect a single channel rate instead of the entire channel?
You can disconnect one channel rate on its own instead of the entire channel, for example, to remove a single rate while keeping the others connected.
Go to My Apps > Channel Manager > Channels
Find the channel and click Configure
Click on the Rooms & Rates tab
Click on the channel rate
Select Disconnect from channel
How do I disconnect Airbnb?
To properly disconnect Airbnb:
Disable the channel first in My Apps > Channel Manager > Channels > Airbnb > Configure > Channel settings
Revoke the authorisation token in the same Channels Setting tab
Or revoke the authorisation token directly in your Airbnb host account
How do I remove a disabled channel from my All channels list?
If you need to delete a disabled channel from your All channels list in Channel Manager, our support team can do this for you. The request must come from an admin user or the main contact for your property.
⚠️ Before you request deletion: Disable the connection in Channels Setting and delete the Little Hotelier connection from the channel's extranet first.
Before you contact our support team, note that deleting a channel:
Permanently removes all mapping and data. This cannot be undone
Means you will no longer be able to view past reservations from that channel
Does not end your contract with the channel. You must delete your room rates in the channel's extranet
If you are reconnecting Airbnb with a different host account: disable the channel and revoke the authorisation token first, then contact our support team to delete the disabled channel.