Update channel settings
To update channel settings for your connected channels:
Go to My Apps > Channel Manager > Channels.
Click on the channel name > select Configure.
Click on the Channel Settings tab.
Once in the Channel settings tab, click the edit button.
Make required changes and click Save.
Note it can take 15-30 minutes for changes to apply.
Example channel settings
Property code
⚠️ To update your property code (also known as Property ID, Hotel ID, Channel ID, or Account Number) for a connected channel/OTA, you must contact our support team.
The Property code field in your channel settings is read-only and cannot be modified within the platform. Contact our support team who can disconnect the old Property/Hotel ID and update the number to the new one.
Important: when requesting a property code change, note the following:
Property code (hotel/property ID for a channel connection) can only be updated by our support team
Changing your property code will require re-mapping all your rates to the channel
After re-mapping, you will need to verify all connections to ensure that rates, availability, and other property details are synced correctly
Rate multiplier
A rate multiplier adjusts your rates before they are sent to a channel. Your rates in the Inventory grid show without the Rate multiplier applied. Use the Rate multiplier simulator to test how your channel rates will change compared to your daily Full rate.
Note: A rate multiplier does not adjust:
Extra person fees
Extras
Currency conversion
To use currency conversion:
First enable currency conversion in your Property settings.
Configure currency conversion in Channel settings to send prices to the channel in a different currency to your base currency.
The currency selected in Little Hotelier must match the currency in the channel's extranet.
💡 Currency conversion:
Only applies to rates in the Inventory grid
Cannot be used if rate plan currency is enabled (i.e. if you choose to use different currencies in the inventory grid)
Does not apply to extra charges configured in the channel rate’s settings (i.e. extra person charges and discounts). These extra charges need to be set in the currency being sent to the channel, as currency conversion will not apply to them
May take several minutes for channels to display updates after making changes. Check your channels after changing currency settings to ensure correct rates are displayed
Reservation e-mail Address
If there is a Reservation e-mail address field in channel settings:
Little Hotelier sends reservation notifications to your property
Enter your property's e-mail address. For multiple email addresses, separate with semicolons (;)
If there is no Reservation e-mail address field in channel settings:
You will receive reservation notifications directly from the channel, not from Little Hotelier
Set up your e-mail notification settings directly with the channel. Contact the channel for assistance
I not receiving reservation e-mail notifications
Check the following:
Confirm that Little Hotelier sends your reservation e-mail notifications for this channel, not the channel directly
Is the channel disabled? Disabled channels do not send reservations or notifications
Is the rate mapped correctly? Unmapped rates will not generate reservations or notifications
Your e-mail address is spelt correctly in Channel settings
Reservation e-mails are not going to your spam or junk folder
Your inbox has no storage limitations preventing new e-mails
Your e-mail server is not blocking automated messages: check with your IT team or e-mail
Reservation e-mail notifications sent by Little Hotelier cannot be resent. If you have checked the above and still have not received a notification, contact the channel directly.
Username and password
For certain channels only, you may need a username and password to connect, provided by the channel. If the username and password field is greyed out and cannot be edited, please contact our support team to update.
Enable or disable a channel
Enable the channel once you have mapped all required room rates.
Go to My Apps > Channel Manager > Channels.
Click on the channel name > select Configure.
Click on the Channel Settings tab.
Click the Enable the connection to [channel name] button.
⚠️ Important - When you disable a channel:
Disabling a channel stops Channel Manager from sending inventory updates to the channel, but the channel connection remains active and your property is still live on the channel
After disabling, you must manage rates and availability directly in the channel's extranet, or use Stop Sell on the channel's website to prevent bookings. - Channel Manager will no longer update your rates, availability, or restrictions to the disabled channel
To temporarily stop selling on specific dates or rates, use Stop Sells or Close channels setting
💡 Note: The Reservation commission percentage setting is only available for Agoda, Trip.com, Expedia, and Jetstar. When enabled, the channel's commission percentage will be added to reservation totals shown in Little Hotelier and sent to your PMS for NET rates.