If your stop sells aren't syncing to Expedia, or you can't remove a stop sell from Expedia, this is usually because Expedia uses two different types of stop sells that are managed in different places.
Understanding Expedia terminology
Expedia uses different terminology to Little Hotelier. What Little Hotelier calls "stop sell" appears in Expedia Partner Central as the Availability row, showing red boxes with X marks. What Little Hotelier calls "availability" is referred to as "Inventory" in Expedia.
This means you may see Availability showing as closed in Expedia Partner Central even though your Little Hotelier inventory is open. If availability is not pushing to Expedia or inventory is not opening, there is likely a room-level stop sell applied in Expedia Partner Central.
Expedia stop sell types
Little Hotelier can only send rate-level stop sells. However, Expedia uses two types of stop sells.
Rate-level stop sells:
Managed in Little Hotelier
Affect specific room rates only, not entire room types
Appear orange in Expedia Partner Central and the Channel Manager inventory grid
Room-level stop sells:
Managed only in Expedia Partner Central
Close all availability for an entire room type
Override any updates sent from Little Hotelier
Must be removed directly in Expedia Partner Central
Check if stop sells can be managed from Little Hotelier
Use the inventory grid and channel rate configuration to identify whether your stop sells can be managed in Little Hotelier or must be managed directly in Expedia Partner Central.
Check your inventory grid:
Go to My Apps > Channel Manager > Inventory.
Click All rates and availability in the top left and select Expedia.
Select the restriction bar just above the date bar.
Click on the corresponding restriction to display it in the inventory grid.
Checkboxes mean the stop sell can be managed in Little Hotelier.
Hyphens (-) mean the stop sell must be managed in Expedia Partner Central. This applies to derived and packaged rate types.
Check the channel rate configuration:
Go to My Apps > Channel Manager > Channels.
Click on Expedia, then select Configure.
Find the channel rate.
If Stop sell appears in green, it can be managed from Little Hotelier.
If Stop sell appears in red, it must be managed in Expedia Partner Central.
Remove room-level stop sells in Expedia Partner Central
Room-level stop sells appear on the Availability row at the top of a room type in Expedia Partner Central, above the Inventory row and before any room rates.
You may notice this if:
Your room type has availability and no stop sell on any room rates in Little Hotelier, but the room is not visible to guests searching on Expedia.
A stop sell appears in Expedia at a higher position in the interface than where a rate-level stop sell would normally appear.
To remove room-level stop sells:
Log in to Expedia Partner Central.
Go to Rooms and Rates > Rates and Availability > Calendar.
Look for red boxes with X marks on the Availability row at the top of the room type.
Click the affected cells, or use the Bulk Update Inventory and Availability feature to remove the stop sells.
If stop sells are still not syncing
Stop sells usually sync to Expedia instantly, but can sometimes take 15–30 minutes. If availability is still not updating after 30 minutes, check whether a room-level stop sell has been applied in Expedia Partner Central, as these override any updates sent from Little Hotelier.
If you're still experiencing issues, contact our support team.