When inventory isn’t syncing or showing correctly on a channel, it’s usually caused by:

Mapping or disabled rates – the channel or room rates are disabled or unmapped, so no updates are being sent
Channel support and data limits – the channel or specific channel room rate does not support certain inventory updates from Little Hotelier
Connection or performance issues – slow updates, outages, or connection interruptions between your platform and the channel

⚠️ If you see incorrect inventory on a channel, check the values in your Front Desk inventory. All rates should be managed in Front Desk, not Channel Manager.

Check for unmapped rates

⚠️ These are the most common causes of inventory not syncing. If rates are unmapped or disabled, the channel won't receive updates and may continue accepting bookings with incorrect inventory.

Go to My apps > Channel Manager > Channels and confirm all rates are mapped correctly to your channels and Front Desk. Tick "Show rooms/rates not mapped to [property name]" to display any unmapped rates.

💡 If you cannot locate a specific rate to map to on the channel, check with the channel to confirm the room rate is active. New rates can take up to 60 minutes to appear after creation in the channel's extranet.

If everything shows as mapped but inventory is still not updating, the issue may be partial mapping. Check the "Rates mapped: x/y" counter — both numbers must match.

To force an update, change the affected value to a random number and save, then change it back to the correct value and save again.

Check for disabled rates

⚠️ If rates are disabled, the channel won't receive updates and may continue accepting bookings with incorrect inventory.

Room rates must show Updates Enabled to send updates to a channel. A disabled rate shows Updates Disabled. Click the disabled rate to see the reason and steps to resolve it. Once resolved, select Yes to "Continue updating Channel" and click Save.

Common causes of disabled rates

Occupancy errors — included occupancy exceeds maximum occupancy, or required occupancy settings are missing
Rate errors — invalid rate multiplier, negative or zero rates, or rate exceeds channel limits
Minimum rate conflict — check the rate isn't below the minimum rate set in any of these locations: My apps > Front Desk > Setup > Property details > Minimum room rate, My apps > Channel Manager > [Property name] > Property settings > General > Minimum rate, or My apps > Direct Booking > Setup > Property > General > Rate settings
Unsupported features or restrictions — features or restriction settings the channel doesn't support
Connection or mapping errors — mismatched rate type configuration or channel connectivity problems

Check if your channel rate supports the inventory update

If your channel is enabled and rates are mapped but inventory is still not syncing correctly, the channel rate may not support certain update types from Channel Manager. Not all channels support all types of inventory updates.

Look for dashes in your inventory

Dashes (-) in your Front Desk inventory indicate the channel doesn't support receiving that update type:

Dashes for all rates means the channel doesn't support that update type
Dashes for specific rates means updates are blocked for certain rate types, such as package or derived rates

Check data is supported by this channel rate

💡 Inventory types not supported by the channel must be managed directly in the channel's extranet.

Go to My Apps > Channel Manager > Channels
Find and click on the channel
Click on the channel rate > select Configure
Review the supported inventory updates for the channel (supported data will show in green). Inventory updates that cannot be sent for the channel rate will show in red.

Check the channel connection

You can see when the connection with a Channel is functional. To view this go to, Go to My apps > Channel Manager > Channels, click the channel, and check for "Rates mapped: x/y" in the top-right corner. This shows connected rates against the total mappable rates in the channel extranet.

If the connection is not functional, you'll see: "Channel information retrieval failed for [channel name]."

Common reasons:

Incorrect credentials in Channel Settings (hotel code, username, password). Contact the channel to confirm the correct details.
The channel's web service hasn't been activated on the channel side. Contact the channel to confirm.

Check the channel is enabled

Go to My apps > Channel Manager > Channels > Channel Settings and confirm the channel is enabled. A channel must be enabled to receive updates from Channel Manager.

Ensure rates are mapped to the correct room rates

Ensure all rates for the same room in Channel Manager are mapped to the same room in the channel. If they are mapped to different rooms, your availability can be doubled and cause overbookings.

➕ Correct: BAR rate and DUI rate both mapped to Double Room (availability: 2). Total availability: 2. Incorrect: BAR rate mapped to Double Room and DUI rate mapped to Double Single Use Room (availability: 2 each). Total availability on channel: 4.

⚠️ Do not create rates as separate rooms unless you are intentionally splitting availability. Your channel configuration must match Channel Manager exactly.

Check Channel Update Period

Each channel has a Max update period that you can check in the Channels tab. The update period can also be configured in Hotel Settings.

Check the Channel Manager Dashboard

The Dashboard in Channel Manager gives you an overview of your Channel Manager and booking channel connection status. Check here for:

Hotel Status — a summary of problems with your Channel Manager or channels
Channel Status — real-time connection status for all connected channels
System Alerts — performance issues affecting a channel

Note: Availability can take up to five minutes to update across your channels.

Check your notifications

When a room rate is disabled, you'll receive an e-mail notification. Log in to Channel Manager and check the affected rate to resolve it.

Refresh mapping / Manual push

If you've already tried troubleshooting steps, we may need to manually help resend/push inventory to the channel. Contact our support team and provide: