The occupancy report shows your occupancy performance across the time period that matters to you. Use it to spot trends, understand where rooms are being filled, and decide where to focus your efforts to fill more rooms. It also brings essential information like guest counts and key reservation details into one report, so you can act faster in an emergency and have a clearer view of day-to-day operations.
Open the occupancy report
Open the occupancy report:
Go to My Apps > Front Desk.
Click on the Reports tab.
Click on the Occupancy tab.
Set the Date range you want to see occupancy data for.
Choose a View type: Daily, Weekly, Monthly or Yearly.
Who can access
The occupancy report is available to Admin and General users with the Operational reports permission enabled.
Filter the occupancy report
Filter the occupancy report by room type, day, or whether rooms are closed.
To filter by room type, select a room type from the Room type list, or select All room type to see every room type.
To filter by day or include closed rooms:
Click the filter icon next to Room type.
In More filters, choose the Days of the week you want to see.
Turn Include closed rooms on or off.
Set your occupancy report preferences
Set your occupancy report preferences to choose which numbers appear in the report and how occupancy is colour-coded.
To choose which numbers appear:
Click Preferences.
Under Report inclusions, select the data to show: Available rooms, Day of the week, Occupied rooms, Guests, RevPAR, ADR or Revenue.
Click Confirm.
To change how occupancy is colour-coded:
Click Preferences.
Under Occupancy signals, set your Low occupancy threshold, Medium occupancy range and High occupancy threshold.
Click Confirm.
Occupancy percentages are then colour-coded based on your thresholds.
View guest details for a date
See the guest details behind any date's guest count.
Find the date you want in the report.
Click the guest count in the Guests column.
A window opens showing each guest's name, reference, room type, nights, channel and revenue.
⚠️ The occupancy report only shows guest details that have been entered in your reservations. To use the guest list for safety or emergency situations, keep guest information up to date in each reservation.
Export the occupancy report and guest list
Export the occupancy report and any date's guest list to Excel.
To export the report, click Export at the top of the occupancy report.
To export a date's guest list:
Click the guest count in the Guests column for the date you want.
Click Export guest list.