Set up your property email address
Your property email address for Guest Engagement serves as both your primary contact address and the sender address for guest communications.
To set up your property email address for Guest Engagement:
In Guest Engagement, go to Communication > Settings > under Email, click Configure.
Enter your property email address in the Property email address field.
Click Save.
💡 This email address will:
Receive notification emails for guest orders and special requests.
Be used as the default sender address for all scheduled messages.
Update notification settings
Set up which email addresses get different types of notifications for Guest Engagement:
In Guest Engagement, go to Settings > Notifications.
Enter email addresses for each notification type:
Offer confirmations
Feedback
Check-in messages
Technical messages
💡 To send notifications to multiple addresses, separate each address with a comma without spaces. For example: email1@hotel.com,email2@hotel.com,email3@hotel.com